Latest Interactive Intelligence (ININ) Headlines
Interactive Intelligence Has Returned 56.6% Since SmarTrend Recommendation (ININ)
Comtex SmarTrend(R) - Tue Mar 11, 5:17PM CDT
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 10 months, Interactive Intelligence has returned 56.63% as of today's recent price of $77.69.
2013-2014 Cloud-Based Contact Center Infrastructure Market Report
M2 - Fri Mar 07, 3:09AM CST
Research and Markets (http://www.researchandmarkets.com/research/lnf99j/20132014) has announced the addition of the "2013-2014 Cloud-Based Contact Center Infrastructure Market Report" report to their offering. In the world of contact center and customer service technologies and systems, the cloud is a game-changer. It is playing a major role in revitalizing a mature technology sector and has helped transform and enhance the competitive landscape. All categories of contact center and customer service applications are now available in the cloud. Today there are more vendors, solutions and options for end users than ever before. There is no denying the growing power of the cloud in the contact center infrastructure market. And while few contact centers are completely cloud-based today, within two years almost every center will have some cloud-based functionality in play as the benefits of these solutions become increasingly evident. Increasing interest and adoption are driving and accelerating the pace of innovation in this market. Cloud-based contact center infrastructure vendors are making substantial investments in research and development (R&D), and this trend is expected to continue for the foreseeable future. Money and time are going into helping vendors reach functional parity with premise-based peers and build functional differentiators. Among other areas, vendors are focused on multi-channel capabilities, social media, improving user interfaces, out-of-the-box integrations to third-party applications, reporting, and mobile support. The Cloud-Based Contact Center Infrastructure Market Report provides an in-depth analysis of all aspects of this booming and highly competitive IT sector. The 570-page Report gives contact center and IT managers the comprehensive vendor, product, functional, technical and pricing information they require to determine if a cloud-based solution is right for their organization and, if so, which one is the best match for their environment. This Report also provides insights into adoption, market trends and challenges; analyzes market activity; reviews customer satisfaction with vendors; and offers implementation best practices to help users realize the greatest continuing return on their technology investments. The 2013 - 2014 Cloud-Based Contact Center Infrastructure Market Report covers 13 vendors, 10 at an in-depth level and 3 at a higher level. The vendors that fully met DMG's report participation criteria are: 3CLogic, 8x8, Connect First, Cisco, Echopass (Genesys), Five9, inContact, Interactive Intelligence, NewVoiceMedia and Verizon. Altitude Software, NexxPhase and VoltDelta are covered at a higher level. The inclusion of market-leading vendors as well as contenders gives readers a deep appreciation of the range of cloud-based contact center infrastructure offerings, along with their strengths, weaknesses, opportunities and pricing. Key Topics Covered: Executive Summary Introduction DMG Consulting Research Methodology Service Delivery Model and Definitions DMG's Guide to Cloud-Based Contact Center Infrastructure Multi-Channel Contact Centers Adoption of Cloud-Based Contact Center Applications Contact Center Infrastructure Trends and Challenges Product Innovations Cloud-Based Contact Center Competitive Landscape Cloud-Based Contact Center Infrastructure Market Share Analysis Cloud-Based Contact Center Infrastructure Market Projections Adoption of Cloud-Based Contact Center Infrastructure Solutions What it Will Take to Become a Leader in the Cloud-Based Contact Center Market How to Succeed with a Cloud-Based Contact Center Implementation Pros and Cons of Cloud-Based Contact Center Infrastructure Solutions Building the Business Case for a Cloud-Based Contact Center Solution Benefits and ROI of Cloud-Based Contact Center Infrastructure Solutions Improving Contact Center Performance with Real-Time Metrics Vendor Snapshots Cloud-Based Contact Center Infrastructure Pricing Cloud-Based Contact Center Infrastructure Vendor Satisfaction Analysis Cloud-Based Contact Center Infrastructure Solutions Cloud-Based Contact Center Infrastructure Technology Analysis Detailed Functional Analysis Cloud-Based Contact Center Infrastructure Company Reports Cloud-Based Contact Center Infrastructure and Application Vendor Directory List of Figures Companies Mentioned - 3CLogic - 8x8 - Altitude - Cisco Systems - Connect First - Echopass - Five9 - inContact - Interactive Intelligence - NewVoiceMedia - NexxPhase - Verizon - VoltDelta For more information visit http://www.researchandmarkets.com/research/lnf99j/20132014 About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
2013 - 2014 Workforce Optimization Product and Market Report
M2 - Fri Mar 07, 3:03AM CST
Research and Markets (http://www.researchandmarkets.com/research/xfgmfk/2013_2014) has announced the addition of the "2013 - 2014 Workforce Optimization Product and Market Report" report to their offering. The 2013 - 2014 Workforce Optimization Product and Market Report examines the trends and challenges that are driving innovation in WFO suites and related contact center processes. The report provides insightful analyses of the continually changing competitive landscape, market leaders and contenders, market activity, adoption rates and market projections. It also assesses the impact of the mergers and acquisitions that are altering the market's status quo. It goes 'up close and personal' with the vendors, revealing the candid results of an independent customer satisfaction survey conducted on end-user satisfaction with WFO vendors, products, implementations, innovation, pricing and support. This 625-page Report analyzes 16 leading and contending vendors. Thirteen of the vendors are covered at a detailed level: Avaya, Calabrio, Genesys, inContact, Interactive Intelligence, KnoahSoft, NICE, OnviSource, TelStrat, Uptivity (formerly CallCopy) Verint, VPI and ZOOM. Three additional vendors - dvsAnalytics, Intradiem and OAISYS - are covered at a higher level. This list includes leading and contending vendors from two major IT categories: WFO suite providers and contact center infrastructure vendors. It also includes a stand-alone vendor, Intradiem, who offers a real-time work allocation application that enhances and extends intra-day management capabilities. The 2013 - 2014 Workforce Optimization Product and Market Report provides a comprehensive evaluation of all aspects of the contact center WFO market and the emerging back-office WFO sector: vendors, products, functionality, technology, competitive landscape, and innovation, as well as best practices for succeeding with these suites. Key Topics Covered: Executive Summary Introduction DMG Consulting Report Research Methodology Quality Management/Liability Recording Market Segments Workforce Optimization Defined What's New in WFO Suites Contact Center Trends and Challenges Workforce Optimization Trends and Challenges The Multi-Channel Contact Center and Customer Experience Improving the Customer Journey WFO Market Share and Activity Analysis Contact Center WFO Market Projections Back-Office Workforce Optimization Comes of Age Payment Card Industry Data Security Standard WFO Vendors and Solutions Service Delivery Models Workforce Optimization Competitive Landscape Return on Investment Analysis WFO Vendor Satisfaction Analysis WFO Suite Detailed Functional Analysis Pricing Company Reports Appendix: Workforce Optimization Vendor Directory Table of Figures Companies Mentioned - Avaya - Calabrio - Genesys - dvsAnalytics - inContact - Interactive Intelligence - Intradiem - KnoahSoft - NICE Systems - OAISYS - OnviSource - TelStrat - Uptivity (formerly CallCopy) - VPI (Voice Print International) - Verint Systems - ZOOM International For more information visit http://www.researchandmarkets.com/research/xfgmfk/2013_2014 About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Interactive Intelligence Channel Director Named among CRN's 2014 Channel Chiefs
Business Wire - Thu Mar 06, 9:00AM CST
Interactive Intelligence Group Inc.'s (Nasdaq: ININ) director of channel management for North America, Ben Miller, has been named a CRN 2014 Channel Chief.
Interactive Intelligence Launches Customer Experience Makeover Contest
Business Wire - Wed Mar 05, 11:03AM CST
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Center Style contest.
63.2% Return Seen to Date on SmarTrend Interactive Intelligence Call (ININ)
Comtex SmarTrend(R) - Tue Mar 04, 11:07AM CST
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 10 months, Interactive Intelligence has returned 63.17% as of today's recent price of $80.93.
Interactive Intelligence Unveils Agenda for Global Customer and Partner Conference
Business Wire - Fri Feb 28, 9:00AM CST
Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of software and services designed to improve the customer experience, has published the agenda for its annual INTERACTIONS 2014 customer and partner conference, to be held June 2-5 at the JW Marriott in Indianapolis, Indiana, U.S.A.
Performance Technology Partners Signs Reseller Agreement to Offer Interactive Intelligence Unified IP Business Communications Solution
PR Newswire - Wed Feb 26, 7:00AM CST
Performance Technology Partners LLC (PTP) has signed an agreement allowing it to market, sell and support the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center(TM) (CIC), throughout North America.
Interactive Intelligence to Present at Upcoming Investor Conferences
Business Wire - Mon Feb 24, 9:00AM CST
Interactive Intelligence Group Inc. (Nasdaq: ININ) CFO Stephen R. Head will present at the following conferences:
Shares of ININ Up 51.1% Since Uptrend Call on Shares
Comtex SmarTrend(R) - Tue Feb 18, 9:21AM CST
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 10 months, Interactive Intelligence has returned 51.11% as of today's recent price of $74.95.
Interactive Intelligence Makes Organizational Changes to Streamline Global Software and Service Delivery
Business Wire - Tue Feb 18, 9:00AM CST
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has created three C-level positions to further streamline its operations for improved global software and service delivery. All three positions are being filled by current members of the company's leadership team.
Avtex Announces CRM in the Contact Center Series
Business Wire - Tue Feb 11, 2:26PM CST
Avtex, a provider of integrated interaction solutions, announced today that it is hosting a "CRM in the Contact Center" series in various cities nationwide. Launched in Omaha on January 29th, the series has continued in NYC and will be in Cincinnati and Detroit in February. There are also dates scheduled in March for Minneapolis, Houston, and Dallas.
Interactive Intelligence Up 45.6% Since SmarTrend Uptrend Call (ININ)
Comtex SmarTrend(R) - Mon Feb 10, 9:41AM CST
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 9 months, Interactive Intelligence has returned 45.63% as of today's recent price of $72.23.
Adapt picked by Travis Credit Union to converge member communications
M2 - Fri Feb 07, 8:37AM CST
Travis Credit Union said it has selected Adapt Telephony Services, LLC, to configure, install and provide technical support for the Interactive Intelligence Group Inc.'s (NASDAQ: ININ) contact centre and enterprise IP telephony software suite, Customer Interaction Center (CIC).
Adapt Deploying Unified Contact Center and IP PBX Platform at Travis Credit Union to Converge All Member Communications, Lessen Administrative Burdens
Business Wire - Thu Feb 06, 10:00AM CST
Travis Credit Union has selected Adapt Telephony Services, LLC, to configure, install and provide technical support for the Interactive Intelligence Group Inc.'s (Nasdaq: ININ) contact center and enterprise IP telephony software suite, Customer Interaction Center(R) (CIC). The all-in-one unified communication platform will be deployed by Adapt throughout the Vacaville headquarters office and at 22 branch locations. Adapt serves nearly 100 credit unions across the U.S.
YPO: CEO Confidence Soars as Optimism Returns to the EU
Business Wire - Mon Feb 03, 11:01PM CST
CEOs in the European Union are more confident about economic and business prospects than at any time over the past 41/2 years. The YPO Global Pulse Confidence Index for the European Union surged 3 points to 62.2 in January. It is normally much lower - nine months ago, it stood at 51.4. Since the survey's inception in 2009, EU CEOs have typically been the most pessimistic in the world about economic conditions, but they now find themselves almost on a par with their counterparts in the United States and Asia when it comes to optimism about future economic prospects.
Can The Uptrend Continue for Interactive Intelligence (ININ)? - Tale of the Tape
Zacks Equity Research - Zacks Investment Research - Mon Feb 03, 4:59AM CST
Can The Uptrend Continue for Interactive Intelligence (ININ)?
Avtex Named an Interactive Intelligence 2014 Platinum Elite Partner
Business Wire - Fri Jan 31, 9:00AM CST
Avtex has been named an Interactive Intelligence 2014 Platinum Elite Partner. Interactive Intelligence, a global provider of software and services designed to improve the customer experience, grants Platinum Elite Partner status each year to resellers that meet the vendor's most stringent product certification, software sales and renewals, and customer satisfaction requirements.
Interactive Intelligence Has Returned 56.6% Since SmarTrend Recommendation (ININ)
Comtex SmarTrend(R) - Tue Mar 11, 5:17PM CDT
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 10 months, Interactive Intelligence has returned 56.63% as of today's recent price of $77.69.
2013-2014 Cloud-Based Contact Center Infrastructure Market Report
M2 - Fri Mar 07, 3:09AM CST
Research and Markets (http://www.researchandmarkets.com/research/lnf99j/20132014) has announced the addition of the "2013-2014 Cloud-Based Contact Center Infrastructure Market Report" report to their offering. In the world of contact center and customer service technologies and systems, the cloud is a game-changer. It is playing a major role in revitalizing a mature technology sector and has helped transform and enhance the competitive landscape. All categories of contact center and customer service applications are now available in the cloud. Today there are more vendors, solutions and options for end users than ever before. There is no denying the growing power of the cloud in the contact center infrastructure market. And while few contact centers are completely cloud-based today, within two years almost every center will have some cloud-based functionality in play as the benefits of these solutions become increasingly evident. Increasing interest and adoption are driving and accelerating the pace of innovation in this market. Cloud-based contact center infrastructure vendors are making substantial investments in research and development (R&D), and this trend is expected to continue for the foreseeable future. Money and time are going into helping vendors reach functional parity with premise-based peers and build functional differentiators. Among other areas, vendors are focused on multi-channel capabilities, social media, improving user interfaces, out-of-the-box integrations to third-party applications, reporting, and mobile support. The Cloud-Based Contact Center Infrastructure Market Report provides an in-depth analysis of all aspects of this booming and highly competitive IT sector. The 570-page Report gives contact center and IT managers the comprehensive vendor, product, functional, technical and pricing information they require to determine if a cloud-based solution is right for their organization and, if so, which one is the best match for their environment. This Report also provides insights into adoption, market trends and challenges; analyzes market activity; reviews customer satisfaction with vendors; and offers implementation best practices to help users realize the greatest continuing return on their technology investments. The 2013 - 2014 Cloud-Based Contact Center Infrastructure Market Report covers 13 vendors, 10 at an in-depth level and 3 at a higher level. The vendors that fully met DMG's report participation criteria are: 3CLogic, 8x8, Connect First, Cisco, Echopass (Genesys), Five9, inContact, Interactive Intelligence, NewVoiceMedia and Verizon. Altitude Software, NexxPhase and VoltDelta are covered at a higher level. The inclusion of market-leading vendors as well as contenders gives readers a deep appreciation of the range of cloud-based contact center infrastructure offerings, along with their strengths, weaknesses, opportunities and pricing. Key Topics Covered: Executive Summary Introduction DMG Consulting Research Methodology Service Delivery Model and Definitions DMG's Guide to Cloud-Based Contact Center Infrastructure Multi-Channel Contact Centers Adoption of Cloud-Based Contact Center Applications Contact Center Infrastructure Trends and Challenges Product Innovations Cloud-Based Contact Center Competitive Landscape Cloud-Based Contact Center Infrastructure Market Share Analysis Cloud-Based Contact Center Infrastructure Market Projections Adoption of Cloud-Based Contact Center Infrastructure Solutions What it Will Take to Become a Leader in the Cloud-Based Contact Center Market How to Succeed with a Cloud-Based Contact Center Implementation Pros and Cons of Cloud-Based Contact Center Infrastructure Solutions Building the Business Case for a Cloud-Based Contact Center Solution Benefits and ROI of Cloud-Based Contact Center Infrastructure Solutions Improving Contact Center Performance with Real-Time Metrics Vendor Snapshots Cloud-Based Contact Center Infrastructure Pricing Cloud-Based Contact Center Infrastructure Vendor Satisfaction Analysis Cloud-Based Contact Center Infrastructure Solutions Cloud-Based Contact Center Infrastructure Technology Analysis Detailed Functional Analysis Cloud-Based Contact Center Infrastructure Company Reports Cloud-Based Contact Center Infrastructure and Application Vendor Directory List of Figures Companies Mentioned - 3CLogic - 8x8 - Altitude - Cisco Systems - Connect First - Echopass - Five9 - inContact - Interactive Intelligence - NewVoiceMedia - NexxPhase - Verizon - VoltDelta For more information visit http://www.researchandmarkets.com/research/lnf99j/20132014 About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
2013 - 2014 Workforce Optimization Product and Market Report
M2 - Fri Mar 07, 3:03AM CST
Research and Markets (http://www.researchandmarkets.com/research/xfgmfk/2013_2014) has announced the addition of the "2013 - 2014 Workforce Optimization Product and Market Report" report to their offering. The 2013 - 2014 Workforce Optimization Product and Market Report examines the trends and challenges that are driving innovation in WFO suites and related contact center processes. The report provides insightful analyses of the continually changing competitive landscape, market leaders and contenders, market activity, adoption rates and market projections. It also assesses the impact of the mergers and acquisitions that are altering the market's status quo. It goes 'up close and personal' with the vendors, revealing the candid results of an independent customer satisfaction survey conducted on end-user satisfaction with WFO vendors, products, implementations, innovation, pricing and support. This 625-page Report analyzes 16 leading and contending vendors. Thirteen of the vendors are covered at a detailed level: Avaya, Calabrio, Genesys, inContact, Interactive Intelligence, KnoahSoft, NICE, OnviSource, TelStrat, Uptivity (formerly CallCopy) Verint, VPI and ZOOM. Three additional vendors - dvsAnalytics, Intradiem and OAISYS - are covered at a higher level. This list includes leading and contending vendors from two major IT categories: WFO suite providers and contact center infrastructure vendors. It also includes a stand-alone vendor, Intradiem, who offers a real-time work allocation application that enhances and extends intra-day management capabilities. The 2013 - 2014 Workforce Optimization Product and Market Report provides a comprehensive evaluation of all aspects of the contact center WFO market and the emerging back-office WFO sector: vendors, products, functionality, technology, competitive landscape, and innovation, as well as best practices for succeeding with these suites. Key Topics Covered: Executive Summary Introduction DMG Consulting Report Research Methodology Quality Management/Liability Recording Market Segments Workforce Optimization Defined What's New in WFO Suites Contact Center Trends and Challenges Workforce Optimization Trends and Challenges The Multi-Channel Contact Center and Customer Experience Improving the Customer Journey WFO Market Share and Activity Analysis Contact Center WFO Market Projections Back-Office Workforce Optimization Comes of Age Payment Card Industry Data Security Standard WFO Vendors and Solutions Service Delivery Models Workforce Optimization Competitive Landscape Return on Investment Analysis WFO Vendor Satisfaction Analysis WFO Suite Detailed Functional Analysis Pricing Company Reports Appendix: Workforce Optimization Vendor Directory Table of Figures Companies Mentioned - Avaya - Calabrio - Genesys - dvsAnalytics - inContact - Interactive Intelligence - Intradiem - KnoahSoft - NICE Systems - OAISYS - OnviSource - TelStrat - Uptivity (formerly CallCopy) - VPI (Voice Print International) - Verint Systems - ZOOM International For more information visit http://www.researchandmarkets.com/research/xfgmfk/2013_2014 About Research and Markets Research and Markets is the world's leading source for international market research reports and market data. We provide you with the latest data on international and regional markets, key industries, the top companies, new products and the latest trends.
Interactive Intelligence Channel Director Named among CRN's 2014 Channel Chiefs
Business Wire - Thu Mar 06, 9:00AM CST
Interactive Intelligence Group Inc.'s (Nasdaq: ININ) director of channel management for North America, Ben Miller, has been named a CRN 2014 Channel Chief.
Interactive Intelligence Launches Customer Experience Makeover Contest
Business Wire - Wed Mar 05, 11:03AM CST
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, is launching a Customer Experience Makeover: Contact Center Style contest.
63.2% Return Seen to Date on SmarTrend Interactive Intelligence Call (ININ)
Comtex SmarTrend(R) - Tue Mar 04, 11:07AM CST
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 10 months, Interactive Intelligence has returned 63.17% as of today's recent price of $80.93.
Interactive Intelligence Unveils Agenda for Global Customer and Partner Conference
Business Wire - Fri Feb 28, 9:00AM CST
Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of software and services designed to improve the customer experience, has published the agenda for its annual INTERACTIONS 2014 customer and partner conference, to be held June 2-5 at the JW Marriott in Indianapolis, Indiana, U.S.A.
Performance Technology Partners Signs Reseller Agreement to Offer Interactive Intelligence Unified IP Business Communications Solution
PR Newswire - Wed Feb 26, 7:00AM CST
Performance Technology Partners LLC (PTP) has signed an agreement allowing it to market, sell and support the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center(TM) (CIC), throughout North America.
Interactive Intelligence to Present at Upcoming Investor Conferences
Business Wire - Mon Feb 24, 9:00AM CST
Interactive Intelligence Group Inc. (Nasdaq: ININ) CFO Stephen R. Head will present at the following conferences:
Shares of ININ Up 51.1% Since Uptrend Call on Shares
Comtex SmarTrend(R) - Tue Feb 18, 9:21AM CST
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 10 months, Interactive Intelligence has returned 51.11% as of today's recent price of $74.95.
Interactive Intelligence Makes Organizational Changes to Streamline Global Software and Service Delivery
Business Wire - Tue Feb 18, 9:00AM CST
Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has created three C-level positions to further streamline its operations for improved global software and service delivery. All three positions are being filled by current members of the company's leadership team.
Avtex Announces CRM in the Contact Center Series
Business Wire - Tue Feb 11, 2:26PM CST
Avtex, a provider of integrated interaction solutions, announced today that it is hosting a "CRM in the Contact Center" series in various cities nationwide. Launched in Omaha on January 29th, the series has continued in NYC and will be in Cincinnati and Detroit in February. There are also dates scheduled in March for Minneapolis, Houston, and Dallas.
Interactive Intelligence Up 45.6% Since SmarTrend Uptrend Call (ININ)
Comtex SmarTrend(R) - Mon Feb 10, 9:41AM CST
SmarTrend identified an Uptrend for Interactive Intelligence (NASDAQ:ININ) on May 7th, 2013 at $49.60. In approximately 9 months, Interactive Intelligence has returned 45.63% as of today's recent price of $72.23.
Adapt picked by Travis Credit Union to converge member communications
M2 - Fri Feb 07, 8:37AM CST
Travis Credit Union said it has selected Adapt Telephony Services, LLC, to configure, install and provide technical support for the Interactive Intelligence Group Inc.'s (NASDAQ: ININ) contact centre and enterprise IP telephony software suite, Customer Interaction Center (CIC).
Adapt Deploying Unified Contact Center and IP PBX Platform at Travis Credit Union to Converge All Member Communications, Lessen Administrative Burdens
Business Wire - Thu Feb 06, 10:00AM CST
Travis Credit Union has selected Adapt Telephony Services, LLC, to configure, install and provide technical support for the Interactive Intelligence Group Inc.'s (Nasdaq: ININ) contact center and enterprise IP telephony software suite, Customer Interaction Center(R) (CIC). The all-in-one unified communication platform will be deployed by Adapt throughout the Vacaville headquarters office and at 22 branch locations. Adapt serves nearly 100 credit unions across the U.S.
YPO: CEO Confidence Soars as Optimism Returns to the EU
Business Wire - Mon Feb 03, 11:01PM CST
CEOs in the European Union are more confident about economic and business prospects than at any time over the past 41/2 years. The YPO Global Pulse Confidence Index for the European Union surged 3 points to 62.2 in January. It is normally much lower - nine months ago, it stood at 51.4. Since the survey's inception in 2009, EU CEOs have typically been the most pessimistic in the world about economic conditions, but they now find themselves almost on a par with their counterparts in the United States and Asia when it comes to optimism about future economic prospects.
Can The Uptrend Continue for Interactive Intelligence (ININ)? - Tale of the Tape
Zacks Equity Research - Zacks Investment Research - Mon Feb 03, 4:59AM CST
Can The Uptrend Continue for Interactive Intelligence (ININ)?
Avtex Named an Interactive Intelligence 2014 Platinum Elite Partner
Business Wire - Fri Jan 31, 9:00AM CST
Avtex has been named an Interactive Intelligence 2014 Platinum Elite Partner. Interactive Intelligence, a global provider of software and services designed to improve the customer experience, grants Platinum Elite Partner status each year to resellers that meet the vendor's most stringent product certification, software sales and renewals, and customer satisfaction requirements.
