Transcom announces organizational changes in its North

New Post Public Reply Private Reply Replies (0) Message Board

News Desk 2018

Dec 10, 2013 at 2:45 AM

Transcom announces organizational changes in its North America & Asia Pacific region

Luxembourg, 10 December 2013 – Transcom today announced a realignment of the management structure in its North America & Asia Pacific region. Effective January 1, 2014, Transcom’s President & CEO, Johan Eriksson, will also assume responsibility for the North America & Asia Pacific region. On January 1, 2014, Neil Rae, currently General Manager for North America & Asia Pacific, will take responsibility for our operations in North America. On the same date, Siva Subramaniam, currently Country Manager for the Philippines and Head of Sales for Asia Pacific, will take over responsibility for our activities in Asia Pacific. Neil and Siva will both report to Johan Eriksson in his capacity as General Manager for the North America & Asia Pacific region. Siva Subramaniam has more than 26 years of contact center management experience. He has directed a wide variety of strategic contact center assignments for major companies. Prior to joining Transcom, Siva was the Vice President for Customer Experience at AIG Consumer Finance Group in Asia. He also held senior roles with Aspect Software as the Vice President for Business Development & Marketing (Asia Pacific & Middle-East), TeleTech International, Avaya Global Services Asia Pacific and Deloitte Consulting (Customer Relationship Management Practice). Neil Rae joined Transcom in 2004 as a Key Account Manager and has since gone on to accumulate significant experience in Transcom’s organization. Neil oversaw the expansion of the region's largest client partnership and has served in the roles of Director of Client Services, Director for Sales and Account Management, Country Manager in North America, and as General Manager for the North America & Asia Pacific region between January 2012 and December 2013. There will be no change to our segmental reporting structure as a result of this decision. “We are making this change in order to increase focus and accountability in strategic markets, driving profitable growth in North America and the Asia Pacific region. An important objective for Neil and his team is to develop new business to be delivered from onshore sites in North America, complementing our offshore business. There are, for example, opportunities to continue growing together with multinational clients in new geographies, also onshore in North America. In the Asia Pacific region, we have successfully more than doubled our business volumes since 2012. In addition to expanding our offshore business, primarily serving clients in North America and the UK, we have also won several new clients in the Asia Pacific region, e.g. in Australia and the Philippines. In the years ahead, we expect demand from companies in the Asia Pacific region to continue to grow at a rapid pace. Siva and his team will focus on positioning Transcom to make the most of these attractive market opportunities”, commented Johan Eriksson, Transcom’s President and CEO. For further information, please contact: Johan Eriksson, President and CEO Telephone +46 70 776 80 22 Pär Christiansen, CFO Telephone +46 70 776 80 16 Stefan Pettersson, Head of Group Communications Telephone +46 70 776 80 88 About Transcom Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 29,000 customer experience specialists at 62 contact centers across 26 countries, delivering services in 33 languages to over 400 international brands in various industry verticals. Transcom WorldWide S.A. Class A and Class B shares are listed on the NASDAQ OMX Stockholm Exchange under the symbols TWW SDB A and TWW SDB B.

Newer

Older

Scroll down for more posts ▼

Top 10 Most Recent News Articles

OUTFRONT Media Gears Up for Q3 2026 Earnings Reveal

OUTFRONT Media’s Earnings Drumroll Heading toward that red-letter date of November 5, OUTFRONT Media (NYSE: OUT) has got its ducks in a row. They're ready to spill the beans on third-quarter numbers after close of market—just as clocks hit 4:30 p.m. Eastern. It’s showtime, folks. What’s at Stake? We're talking OUTFRONT Media—one of the big kahunas in out-of-home...

Fresenius Revamps U.S. Kidney Care with multiFiltratePRO

Fresenius Takes a Giant Leap in Kidney Care Fresenius Medical Care is breaking new ground in the U.S., marking a significant milestone with the introduction of the multiFiltratePRO System for critically ill patients battling acute kidney injury (AKI). This isn't some run-of-the-mill equipment upgrade. It's an evolution in how critical care teams manage continuous kidney...

Eightpoint Backs Community Shelter with Vital Aid

Eightpoint Technologies Steps Up for a Crucial Cause Kicking in when it counts, Eightpoint Technologies has done something that might not turn stock market heads but speaks volumes about corporate responsibility. They're ponying up for a year's worth of groceries for the Cayman Islands Crisis Centre (CICC) starting November 1, 2026. We're talking real relief for women and...

Pediatric Dental Visits: Setting the Stage Early Matters

Unlocking the Secrets of First Dental Visits When should little ones start showing up in that dental chair? You might be thinking, "I'll wait until they actually have a full set of chompers," but that's a rookie move, folks. A piece coming out of HelloNation suggests parents hustle those kiddos into the dentist's office by their first birthday or six months after the...

Direct Digital's Bold Exit: Delists from Nasdaq

Delisting Drama: Navigating Direct Digital's Market Move Looks like Direct Digital Holdings is getting caught up in the whirlwind of delisting and deregistering its Class A common stock from the Nasdaq. This move isn't just about hopping off a big exchange—it’s a whole new set of dance steps in the market. Timing and Mechanics of the Departure They’ve set their...

PrimoHoagies Expanding: New Franchisees and Big Moves

Fresh Bites of Opportunity at PrimoHoagies Head down to Philly and you'll catch wind of a tasty venture cooking up some buzz: PrimoHoagies is diving into 2026 with seven fresh franchisees under their wing. What you've got here isn't some scrappy startup grasping at straws, but a solid name packing over three decades under its belt. When experienced restaurant operators...

Labcorp Scoops Up BioReference Health For $722M+

Picture this: You’re a big fish like Labcorp ready to feast on smaller catches. That’s exactly what’s rolling out as OPKO Health cuts a deal to offload a chunk of its BioReference Health assets to Labcorp for a tidy $722 million in cash. Assets on the Move OPKO’s BioReference Health has long been a player in the clinical testing world, with a focus on services...

Liver Disease Summit Fosters Awareness and Community

Gathering for a Greater Cause in Chicago The American Liver Foundation (ALF) hosted a summit in the Windy City that was as much about heart as it was about livers. This wasn’t just another sterile conference; it was a grassroots rally for those battling metabolic dysfunction-associated steatohepatitis (MASH) and metabolic dysfunction-associated steatotic liver disease...

Samsung Biologics' Big Gains and Ambitious Moves in 2026

A Robust Third Quarter Samsung Biologics is making some serious noise in the biopharma sector with its latest Q3 2026 financial results. We're talking about KRW 1,490 billion in revenue, an uptick that screams growth, backed by an operating profit of KRW 640 billion. What's fueling this engine? Their relentless plant expansion and a pivotal step into the U.S. market....

Glint: Lovense's New Era in Intimacy Tech

From Thrill to Touch: The Glint Debut Screw the traditional remote control for sex toys! Lovense is straight up flipping the script with Glint. This isn't about adding more buttons or connecting another app. We're talking about a butt plug that lets your partner's thrust set the whole vibe. Forget fumbling with phones in the heat of the moment—this toy syncs your...