Anne Arundel County Public Schools Deploys BMC Remedy

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News Desk 2018
Anne Arundel County Public Schools Deploys BMC Remedy Software to Save Costs and Boost Productivity

HOUSTON, Oct. 16, 2013 (GLOBE NEWSWIRE) -- Anne Arundel County Public Schools has realized significant operational and organizational benefits from deploying the BMC Remedy IT Service Management Suite solution, slashing costs and increasing user productivity and satisfaction through better help desk operations.

Before the recent BMC Remedy upgrade, the public school system's challenges were profound. Help desk tickets frequently were assigned to the wrong IT analysts or "lost in the shuffle," creating costly delays in resolving problems. These issues were draining already meager school system funds, forcing both help desk staff and some teachers to work extra hours to manually log and handle issues.

Key Facts to Know

  • Today, Anne Arundel County Public Schools delivers a simple five-question, web-based BMC Remedy solution. The result?  Significant improvements in workflow efficiency, improved user satisfaction, and curtailed operational expenses.
     
  • With the help desk ticket submissions handled via the Web, the school system benefits from improved communication between the help desk staff, teachers, and IT. Less time spent on issue resolution means little to no extra man-hours.
     
  • Anne Arundel County Public Schools is one of the largest public school systems in Maryland.

Supporting Perspectives

Kim Olds, senior user support specialist, Anne Arundel County Public Schools

"[BMC Remedy] has saved us...time and money because the help desk didn't have to manually go through each ticket. We didn't have to work the extra hours this year."

Click to watch the video.

BMC Software.  IT innovation drives business transformation.

For more than 30 years, BMC has helped thousands of companies around the world master IT complexity.   From mainframe to mobile, from the back room to the boardroom, BMC delivers the automation, integration, and sophistication that enable the business and IT to perform like never before.  To learn more, visit bmc.com. 

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2013 BMC Software, Inc.

Editorial contacts: Ann Duhon BMC Software direct 713.918.3201 mobile 713.562.8817 Jim Larkin W2O Group direct 646.664.4728 mobile 203.526.7457

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