Innovations in Customer Service at Planful
Planful Inc., a leader in financial performance management cloud software, has recently unveiled several strategic enhancements aimed at elevating customer support. These changes are designed to provide faster resolutions, expert assistance, and a wealth of resources tailored for user needs.
Expanding Customer Success Resources
In 2024, Planful experienced significant growth by welcoming a multitude of new clients, which prompted the company to invest heavily in supporting its infrastructure. This investment includes an expansion of the Customer Success team, doubling the Account Relationship teams, and tripling the number of technical experts available to address customer issues swiftly.
New Customer Portal for Enhanced Accessibility
To streamline customer interactions, Planful introduced the One-Touch Customer Portal, creating a seamless in-platform experience. This innovative portal gives users instant access to expert knowledge and a curated set of resources, demonstrating Planful's commitment to exceptional service.
Commitment to Best-in-Class Service
Melissa Dreuth, Chief Customer and People Officer at Planful, stated, "As Planful continues to scale, improving service for customers is a paramount objective. This is why we are significantly investing in new capabilities, digitized processes, and more technical, solution-oriented resources." These enhancements are integral to enabling customers to extract increased business value from the Planful platform efficiently.
Recognition for Excellence in Customer Service
Planful's commitment to customer success has earned it accolades such as the Customer Service Excellence award from the Business Intelligence Group. Additionally, it received a Bronze Stevie award for the Customer Service Department of the Year, which reflects its industry-leading standing in customer relations.
Building on Strong Financial Performance
This announcement aligns with Planful's recent reporting of strong financial results and underscores the company’s commitment to customer success. These service enhancements position businesses to drive efficiency and agility, improving financial performance through effective collaboration using Planful's innovative solutions.
Upcoming Opportunities for Customers
Customers keen on exploring these new service innovations will have the opportunity to learn more at Perform25. The event will take place in various locations, including Miami and London, showcasing how Planful is dedicated to enhancing customer experience further.
About Planful
Planful is recognized as a pioneer in financial performance management cloud software. Its platform is integral in helping businesses achieve peak financial performance by streamlining planning, budgeting, reporting, and analytics. With over 1,500 clients, including notable companies like Bose and Zappos, Planful’s services empower finance and business teams to operate more efficiently.
Frequently Asked Questions
What improvements has Planful made to customer service?
Planful has expanded its Customer Success team, doubled Account Relationship teams, and implemented a One-Touch Customer Portal for quicker access to support.
How has Planful been recognized for its customer service?
Planful has received several awards, including the Customer Service Excellence Award and a Bronze Stevie Award for Customer Service Department of the Year.
What is the One-Touch Customer Portal?
The One-Touch Customer Portal is an integrated platform feature that provides instant access to expert knowledge and resources to improve customer interactions.
What events is Planful participating in to showcase their innovations?
Planful will showcase its new service innovations at Perform25 events in Miami and London.
How many customers does Planful currently serve?
Planful currently serves over 1,500 customers worldwide, helping them enhance their financial performance management processes.
