Pittsburgh International Airport Leverages Mappedin's Mapping Technology
Unified mapping system delivers real-time information across platforms to engage travelers, streamline operations, and unlock revenue streams
Mappedin, recognized as the leader in indoor mapping solutions, has joined forces with Pittsburgh International Airport (PIT) to enhance the travel experience as part of a substantial Terminal Modernization Program. With an investment of $1.7 billion, the new terminal aims to accommodate nearly 10 million passengers yearly, ensuring a smooth transition from the curb to the gate.
Transforming the Passenger Journey
According to Deepak Nayyar, the Executive Vice President and Chief Information Officer at Pittsburgh International Airport, the upgraded terminal is crafted with a focus on delivering an intuitive and cohesive passenger journey. "The transformed Pittsburgh International Airport is designed to deliver a more intuitive, cohesive, and carefully crafted airport journey—from curb to gate and back again. Built by Pittsburghers for Pittsburghers, this terminal reflects our region with thoughtfully designed spaces. Mappedin's platform significantly enhances our ability to provide easy navigation and engage travelers throughout their journey."
Key Features of the Mappedin Platform
Mappedin's comprehensive platform is poised to revolutionize the airport experience by focusing on three core areas:
1. Modernized Airport Experience
This feature emphasizes live updates and accessibility, ensuring every traveler can navigate and plan their journey effortlessly.
- Real-Time Information: Integrates flight updates, parking availability, and security wait times directly into personalized maps.
- Omnichannel Navigation: Offers consistency across websites, mobile devices, kiosks, and all digital displays.
- Inclusive Accessibility: Supports all travelers by ensuring easy navigation through user-friendly, accessible design features.
- QR Code Positioning: Simplifies location finding with easy-to-use positioning markers within the terminal.
2. Optimized Airport Discovery
This area focuses on enhancing travelers' ability to discover and engage with amenities and services effectively.
- Proximity Highlights: Showcases nearby services and concessions to encourage exploration and spending.
- Deals and Events: Promotes special offers and events that can be accessed directly through maps.
- Click-and-Pay Integration: Facilitates easy transactions for services like food and parking through the mapping system.
- Analytics Dashboard: Provides valuable insights into passenger behaviors, campaign performance, and overall engagement.
3. Unified Data Aggregation
To ensure a cohesive and efficient airport operation, Mappedin consolidates various data streams into one system.
- Data Feeds: Merges live information from different airport operations into a single, accessible mapping system.
- System Integration: Fuels chatbots and digital applications with real-time data, improving overall operational efficiency.
- Centralized Management: Ensures that updates are instantly synchronized across all digital interfaces, enhancing accuracy.
These advancements create a scalable digital backbone, delivering vital information when it matters, enabling airports to make informed decisions to boost customer satisfaction and revenue.
Benefits of the Partnership
Yuval Kossovsky, Managing Director of Transportation at Mappedin, highlighted the partnership's focus: "It's about more than just modernizing navigation; we aim to enhance the complete airport experience while creating new engagement opportunities. Our all-in-one platform allows continuous interaction with travelers, guiding them effectively through the airport while providing actionable insights that enhance operations and boost non-aeronautical revenue."
Ensuring a Smoother Travel Experience
Travelers are set to benefit significantly from the implementation of Mappedin's capabilities, streamlining their experiences at Pittsburgh International Airport. With features designed for ease and accessibility, passengers can look forward to a more enjoyable journey.
Frequently Asked Questions
What is Mappedin's role at Pittsburgh International Airport?
Mappedin provides an innovative indoor mapping technology that enhances navigation and operational efficiency at the airport.
How will the new terminal affect passenger experience?
The new terminal is designed to streamline the journey from curb to gate, improving overall traveler satisfaction.
What technologies are integrated within Mappedin’s platform?
Mappedin's platform integrates live data feeds, omnichannel navigation, and analytics to optimize airport services.
Why is real-time information important for travelers?
Real-time information allows passengers to stay informed about flights, availability, and security wait times, making their journey smoother.
What are the main benefits of the new terminal design?
The design focuses on intuitive navigation, inclusive accessibility, and enhanced services tailored to passenger needs.
