Pinnacol Assurance Ranks Highest for Injured Worker Satisfaction
State data highlights Pinnacol's exceptional care and commitment to workers
Pinnacol Assurance, a leading workers' compensation insurer, has achieved yet another milestone by earning the highest satisfaction score among injured workers. This remarkable accomplishment highlights the company's unwavering dedication to providing exceptional care and support during workers' recovery journeys.
According to the latest data from the Colorado Division of Workers' Compensation, Pinnacol has consistently outperformed the state average for nine consecutive years, exceeding a satisfaction benchmark of 4.0 during most of this timeframe. Additionally, Pinnacol's score for Spanish-speaking injured workers also exceeds 4.0, further demonstrating the company's commitment to catering to the diverse needs of all workers.
"We understand that experiencing a work-related injury or illness can bring about vulnerability and stress for workers," said John O'Donnell, President and CEO of Pinnacol Assurance. "The experience we provide is crucial in guiding workers through their recovery. We are proud to be recognized as the top-performing carrier for injured worker satisfaction, and we remain committed to minimizing coverage barriers while enhancing access to our compassionate, responsive support for everyone we serve."
Comprehensive Services Offered by Pinnacol
Pinnacol’s dedication to supporting injured workers goes beyond satisfaction ratings. The company offers a wide range of services to more than 35,000 workers each year, which include:
Personalized Return-to-Work Programs
Pinnacol provides personalized support and resources designed to help injured workers safely reintegrate into their jobs. By tailoring these programs to individual needs, the company enhances the recovery experience.
Bilingual Support Services
The company prioritizes inclusivity with dedicated resources and services for Spanish-speaking injured workers. Recently, Pinnacol established various specialized support services, including a bilingual claims team and comprehensive training opportunities, ensuring all workers receive adequate assistance.
Access to Quality Medical Care
Pinnacol ensures access to a network of top-rated medical providers specializing in work-related injuries. This commitment to medical excellence guarantees injured workers receive the necessary care for their recovery.
Modern Communication Support
In a bid to improve communication with their clients, Pinnacol introduced a new SMS program allowing injured workers to connect with claims representatives via text messages. Feedback from those using this service has been overwhelmingly positive, indicating that effective communication can greatly ease the recovery process.
Real Stories from Workers
Take, for instance, the story of Kenny, a senior resident who faced a distressing incident while installing Wi-Fi at a job site. After missing a step on the ladder and injuring his knee, Kenny worried about his medical expenses and ability to pay rent. However, after reaching out to his claims representative at Pinnacol, he found reassurance and support. "I have to thank my company for having Pinnacol. They truly care about me, and so far, I'm getting the best treatment. Everything's been a blessing," Kenny remarked.
Pinnacol Assurance protects over one million workers, ensuring they receive the best care possible when facing challenging times. With a focus on compassionate care and comprehensive support, Pinnacol helps injured workers on their recovery paths, allowing them to return to healthy and productive lives.
About Pinnacol Assurance
Pinnacol Assurance is a top-tier provider of workers' compensation insurance, recognized for its excellent injured worker care and extensive safety solutions. The company actively invests in community initiatives, including an acclaimed apprenticeship program, a scholarship program, and diversity and inclusion efforts. Pinnacol's team, culture, and innovative services have garnered numerous awards, reflecting their steadfast commitment to the communities they serve. More information can be found at Pinnacol.com.
Media Contact
Liz Johnson
Director, Public Relations
720.939.7238 (mobile)
Frequently Asked Questions
What is Pinnacol Assurance known for?
Pinnacol Assurance is a leading provider of workers' compensation insurance, recognized for its high satisfaction scores among injured workers.
How has Pinnacol Assurance performed in satisfaction scores?
Pinnacol has earned the highest injured worker satisfaction score for nine consecutive years, indicating a consistent commitment to quality care.
What services does Pinnacol offer to injured workers?
Pinnacol provides personalized return-to-work programs, bilingual support, top-tier medical care, and modern communication options to facilitate recovery.
Why is bilingual support important for Pinnacol?
Bilingual support ensures that Spanish-speaking injured workers receive the same quality of care and assistance as their English-speaking counterparts, promoting inclusivity.
How does Pinnacol help workers feel more secure during recovery?
Pinnacol emphasizes compassionate care, tailored services, and responsive communication to help workers feel supported and confident in their recovery process.
