Ping An Insurance Maintains Dominance in Insurance Sector
Ranks as China's Most Valuable Insurance Brand for the Tenth Consecutive Year
Ping An Insurance (Group) Company of China, Ltd. (HKEX: 2318/82318; SSE: 601318) has been again recognized as China’s most valuable insurance brand for the tenth consecutive year. According to Brand Finance's Global 500 report, Ping An's brand value reached an impressive USD 48.839 billion, reflecting a 13% year-on-year growth. This substantial value placed the company 32nd globally, marking an upward movement of three places compared to last year and cementing its position further as a leading powerhouse among Chinese brands.
Recognizing Strength in Operational Resilience
Brand Finance's ranking, which evaluates over 6,000 brands worldwide, highlights Ping An's robust operational resilience and its capability for long-term value creation amidst a rapidly changing external environment. This year's list features 68 companies from China.
Prominent Chinese brands such as Douyin, State Grid Corporation, and Industrial and Commercial Bank are also recognized, showcasing the competitive landscape in which Ping An operates. Despite this competition, Ping An's commitment to excellence has firmly established it at the forefront of the insurance industry.
Continued Growth and Service Excellence
As part of a dual-pronged strategy involving "Integrated Finance + Healthcare and Senior Care," Ping An strives for high-quality growth. Financially, the Group reported operating revenue of RMB 901,668 million. Operating profit attributable to shareholders reached RMB 116,264 million, with a notable 7.2% increase, while net profit climbed 11.5% year-on-year, reaching RMB 132,856 million. Significantly, Ping An serves approximately 250 million retail customers, which is about one-sixth of the entire Chinese population.
The high customer retention rate, exceeding 94.4% after five years of service, is a testament to the trust and loyalty Ping An has cultivated with its clients. This foundational trust is critical as the company continues to evolve.
Embracing Technology for Enhanced Operations
Ping An's commitment to technological advancement plays a central role in its strategy. The organization’s vast databases, which encompass around 30 trillion bytes of data from nearly 250 million retail customers, support its financial operations. By leveraging technology, Ping An enhances customer experiences, strengthens risk management, reduces costs, and boosts sales effectiveness.
Some highlights of technology-driven improvements include:
- Enhanced Claim Processing: The company’s "111 Quick Claims" model facilitated instant settlement for 58% of claims in the first three quarters
- Advanced Risk Management: AI tools have significantly improved risk management, particularly within the Property & Casualty Insurance sector, saving RMB 9.15 billion by intercepting fraud in claims.
- Cost Efficiency: AI service agents managed over 1.292 billion service interactions, which constituted 80% of all customer service inquiries in the early part of 2025.
- Sales Effectiveness: The innovative "AI + Human" task assignment system led to a 23% increase in policy reinstatements, ensuring consistent coverage for customers.
Commitment to Sustainability
Ping An remains dedicated to social responsibility, emphasizing sustainability and rural development. During 2025's first three quarters, the Group saw green insurance premium income soar to RMB 55,279 million. Additionally, it contributed RMB 47,390 million in funding for rural industrial development initiatives.
The company's commitment to sustainability earned it an MSCI AAA ESG rating, affirming its leadership within the Asia-Pacific insurance sector.
Looking Ahead
Looking toward the future, Ping An is focused on remaining customer-centric while furthering its technology-enabled "Integrated Finance + Healthcare and Senior Care" strategy. By enhancing its core competencies through unique service offerings, Ping An aims to address the evolving financial, healthcare, and senior care needs shaped by social and economic changes within the region.
About Ping An Insurance (Group) Company of China, Ltd.
As one of the world's leading financial service providers, Ping An Insurance (Group) Company of China, Ltd. (HKEX: 2318 / 82318; SSE: 601318) is committed to delivering integrated financial, health, and senior care services. Focused on driving intelligent digital transformation, the Group enhances the quality of its services while managing risks effectively. As of December 2024, Ping An's total assets surpassed RMB 12 trillion. It achieved notable rankings in prestigious lists, including 27th in the Forbes Global 2000 list and 47th in the Fortune Global 500 list in 2025.
Frequently Asked Questions
What recent achievement has Ping An Insurance obtained?
Ping An Insurance has been recognized as China's most valuable insurance brand for the tenth consecutive year, with its brand value at USD 48.839 billion.
How does Ping An leverage technology?
Ping An embraces technology through AI-driven initiatives to enhance customer experiences, manage risks, optimize costs, and improve sales processes.
What initiatives does Ping An undertake for sustainability?
Ping An is dedicated to green development, recording significant green insurance premiums and funding rural industrial development.
How many customers does Ping An serve?
Ping An serves approximately 250 million retail customers, roughly one-sixth of China’s population.
What are Ping An's financial highlights?
For 2025, Ping An reported RMB 901,668 million in operating revenue and significant increases in both operating and net profits from the previous year.
