Pega Achieves Leader Status in Automation Software by Forrester

Pega Recognized as a Leader in Task-Centric Automation

Pegasystems Inc. (NASDAQ: PEGA), known as the Enterprise Transformation Company™, has recently received accolades from Forrester Research, which has named Pega a Leader in its latest evaluation of task-centric automation software. This recognition highlights Pega's commitment to innovation and excellence in automation solutions.

Forrester Wave™ Evaluation Details

In the Q4 2024 edition of The Forrester Wave™: Task-Centric Automation Software, Pega achieved top scores in both the Current Offering and Strategy categories. This in-depth evaluation reviewed multiple solutions in the automation landscape, and Pega emerged as a front-runner, demonstrating its industry-leading capabilities.

Forrester's assessment specifically highlighted that Pega excelled in 18 of the 23 evaluation criteria. These include critical aspects such as design environment, agentic automation, orchestration capabilities, and integration. Pega’s reputation for delivering sophisticated automation solutions across various industries was a focal point of the report.

The Power of Pega Infinity™

Pega Infinity™ serves as the cornerstone of Pega’s suite of solutions, empowering organizations through AI-driven decision making and seamless workflow automation. This comprehensive platform is designed to simplify complexity while ensuring accelerated deployments and increased satisfaction for both customers and employees alike.

A particularly noteworthy innovation within Pega Infinity is the Pega GenAI Blueprint™, which supports users in creating app designs quickly and effectively. It offers organizations the ability to reinvent their workflows in a way that significantly enhances their efficiency and responsiveness.

Industry Recognition and Further Accolades

Pega's recognition as a Leader extends beyond the recent Forrester evaluation. The company has been honored as a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms, showcasing its invaluable contributions to low-code solutions that help businesses accelerate their digital transformations.

Furthermore, Pega achieved Leader status in other key reports including The Forrester Wave™: Customer Service Solutions, Q1 2024, and The Forrester Wave™: Real-Time Interaction Management, Q1 2024. Each of these accolades reinforces Pega’s commitment to pushing the boundaries of enterprise AI and workflow automation.

Vision for the Future

According to Kerim Akgonul, chief product officer at Pega, the company's mission is to empower enterprises through advanced AI and automation solutions. By alleviating the burden of repetitive tasks, employees can invest their energy into more meaningful work that enhances customer relationships. Pega's solutions not only meet current operational requirements but also strategically position businesses for future growth.

About Pegasystems Inc.

Founded in 1983, Pegasystems Inc. continues to provide businesses worldwide with innovation-driven solutions that shape the future of enterprise operations. Pega enables organizations to Build for Change® with its robust architecture, allowing them to rapidly adapt to dynamic market conditions and customer expectations.

As leaders in enterprise AI decisioning and workflow automation, Pega is trusted by some of the most influential companies globally to address their most significant challenges—from delivering personalized engagement to automating service processes and streamlining operational efficiencies.

Frequently Asked Questions

What does it mean to be named a Leader in task-centric automation software?

Being named a Leader means that Forrester Research recognized Pega for its strong capabilities and strategies in delivering effective automation solutions to customers.

How does Pega Infinity™ enhance automation capabilities?

Pega Infinity™ integrates AI-powered decision making with workflow automation, enabling organizations to execute processes more efficiently while improving overall user satisfaction.

Which evaluation criteria did Pega excel in according to Forrester?

Pega excelled in critical areas such as design environment, automation orchestration, integration capabilities, and governance among others.

What additional recognitions has Pega received?

Pega has been recognized as a Leader in several reports, including the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms and Forrester Wave™ for Customer Service Solutions.

How has Pega evolved its offerings since its inception?

Since 1983, Pega has continuously developed its innovative solutions to address evolving customer demands and drive business efficiency through advanced AI and automation.

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