Parlance Joins Forces with athenahealth
In an exciting development for healthcare systems, Parlance has entered into a strategic alliance with athenahealth, a leading provider of network-enabled medical software and services. This partnership aims to revolutionize how healthcare consumers interact with health systems, reflecting a growing trend towards digital solutions in patient services.
Improving Efficiency in Healthcare Operations
Healthcare providers often face challenges in managing the volume of patient inquiries and appointment requests. The integration of Parlance's Intelligent Virtual Assistant (IVA) into the athenahealth ecosystem is set to enhance operational efficiency significantly. Leveraging conversational AI, this solution automates routine interactions such as patient verification and appointment scheduling, allowing healthcare organizations to streamline their processes.
Automating Routine Transactions
By automating routine phone transactions, the Parlance IVA provides immediate return on investment (ROI) for healthcare systems. With the ability to handle a wide array of call interactions, the IVA can manage high call volumes without overwhelming human agents. This not only saves time but also improves patient satisfaction, making it a vital tool for healthcare contact centers.
Enhancing Patient Experience
Today, a majority of patients and caregivers prefer using the phone for their healthcare interactions. The Parlance IVA allows users to communicate naturally, simplifying access to the information they need, regardless of their comfort level with technology. By digitizing the voice channel, health systems can significantly reduce call handling times—ranging from 15 seconds to several minutes per interaction. This efficiency translates into thousands of hours saved monthly, particularly for mid-sized health systems.
Concrete Benefits for Healthcare Organizations
Companies implementing the Parlance IVA can expect to see improvements in their operational metrics within just 30 days. This includes a decrease in labor hours required for routine tasks, allowing staff to focus on more complex patient needs. As a result, not only is operational efficiency enhanced, but patient satisfaction also sees a notable uplift.
About Parlance
For over 25 years, Parlance has been a trailblazer in healthcare IT, committed to transforming patient navigation and access to services. The company’s offerings enable healthcare institutions to deliver highly personalized service while improving performance accuracy and speed. By incorporating pragmatic AI solutions into their operations, healthcare organizations can generate ROI within a month.
The Vision of athenahealth
athenahealth envisions a thriving ecosystem that supports accessible, high-quality, and sustainable healthcare. As a prominent partner in the healthcare technology field, it empowers providers to focus on delivering exceptional care by offering a suite of robust tools, including electronic health records and revenue cycle management systems.
Frequently Asked Questions
What is the purpose of Parlance's partnership with athenahealth?
The partnership aims to enhance healthcare service delivery through automation, improving efficiency and patient experience.
How does the Parlance IVA impact call handling times?
The Parlance IVA reduces call handling times, saving anywhere from 15 seconds to several minutes per interaction.
What are the main benefits of using the Parlance IVA?
Main benefits include improved operational efficiency, enhanced patient satisfaction, and significant labor hour savings.
How quickly can organizations see results from the Parlance IVA?
Healthcare organizations can see noticeable improvements in operational metrics in as little as 30 days.
Why do patients prefer phone interactions for healthcare services?
A majority of patients and caregivers find the phone to be their preferred method for communication due to its accessibility and ease of use.
