Orchest Joins Forces with TM Forum to Enhance Automation
Orchest, a leading innovator in the field of connectivity and automation, has taken a significant step by joining TM Forum, the prominent global alliance of telecommunications and technology companies. This partnership aims to accelerate the adoption of automation technologies across the globe. Orchest's membership officially commenced in January 2025, marking a pivotal move toward integrating more sophisticated digital solutions in the telecom landscape.
Strategizing Automation Integration
Within the framework of this partnership, Orchest is set to implement TM Forum's OpenAPIs into its automated platform. This integration is intended to facilitate the application of the zero-wait concepts derived from TM Forum's Autonomous Operations Framework. By doing so, Orchest will empower companies to fully leverage its Automation platform while ensuring streamlined functionalities via standardized APIs from the MEF and TM Forum.
Recent Achievements in Automation
In late 2024, Orchest made headlines by automating network infrastructure in a Southeast Asian region for last-mile quoting. This achievement marked a significant milestone as it represented their first success story outside of their established presence in Latin America, showcasing their robust address validation algorithm.
Leadership Insights
Jeremy Villalobos, CEO of Orchest, emphasized the importance of this new membership, stating, "Joining TM Forum is a landmark moment for Orchest as we progress on our journey toward automation, where standardization is vital. The TM Forum ecosystem aligns perfectly with our goals, and we are eager to support it to help others reach high efficiency levels."
Empowerment Through Collaboration
George Glass, CTO of TM Forum, expressed enthusiasm about welcoming Orchest at such a crucial juncture for the telecom industry. He remarked, "As automation becomes essential to the industry's transformation, Orchest's technical expertise complements our vision. Their commitment to deploying Open APIs and enhancing autonomous operations will significantly contribute to promoting efficiency and innovation across the sector, ultimately leading to a more agile, customer-focused digital ecosystem that fosters growth in value and purpose."
Addressing Current Challenges in Telecom
Orchest is dedicated to redefining the telecom industry through automation. Their unique platform is developed with the customer experience at its core, aiming to resolve prevalent challenges like prolonged response times during commercial interactions and subpar customer service resulting from antiquated processes and manual workflows.
Diverse Solutions Offered by Orchest
The Orchest Automation suite provides a variety of specialized tools designed to streamline operations. These tools include a Network Quoting Tool, Installation Tracker, Service Inventory, Business Intelligence, Tech Support Management, E-Commerce solutions, Network Geo-Visualization, and comprehensive API Enablement & Management capabilities. Furthermore, Orchest also supports ERP and CRM deployment, along with Billing and Invoicing management systems, refining the overall efficiency of service delivery.
Get to Know More About Orchest
For further information about Orchest and its offerings, it’s advisable to delve into their website, which details an array of services tailored to enhance capabilities and automation in telecommunications.
About TM Forum
TM Forum stands as a crucial global alliance representing telco and tech companies, spearheading initiatives for developing new operational models, forging impactful partnerships, and advancing software platforms. The forum is committed to unlocking data potential, opening up myriad opportunities within the communications ecosystem. Through events like DTW Ignite, Accelerate, and Collaboration, TM Forum serves as a platform for industry innovators to highlight significant technological advancements, market shifts, product launches, and transformative journeys.
About Orchest
Orchest is a dynamic US-based carrier/software company recognized for pioneering fully automated end-to-end customer experiences across 17 countries in Latin America and the Caribbean. With over a decade of delivering innovative Network Solutions, Cloud Connection, and Data Center Services throughout the Americas, Orchest launched its newest venture, Orchest Automation, in 2024 to assist global carriers in realizing total automation of their processes.
Frequently Asked Questions
What is Orchest's goal in joining TM Forum?
Orchest aims to enhance automation adoption globally by integrating TM Forum's OpenAPIs into their platforms.
What recent accomplishment did Orchest achieve?
Orchest successfully automated network infrastructure in a Southeast Asian region for last-mile quoting.
How does Orchest plan to improve customer experience?
By addressing lengthy response times and improving automated processes, Orchest enhances customer interactions.
What solutions does Orchest provide through its automation platform?
Orchest offers tools like Network Quoting, Installation Tracking, and several management solutions to streamline operations.
In what regions does Orchest operate?
The company operates across 17 countries in Latin America and the Caribbean, focusing on innovative automation solutions for carriers.
