Okuma America Unveils Expansion Plans for Global Service Center
Okuma America Corporation Expands with New Global Facility
Enhancing Customer Support Worldwide
Okuma America Corporation is excited to share its initiative to establish a new global service and repair facility aimed at better serving customers in diverse markets. This facility is part of an expansion of the company headquarters and is designed to cater to the evolving needs of clients both regionally and globally.
Pursuing a Commitment to Customer Care
The foundation of Okuma's decision to embark on this new facility lies in the company’s unwavering mission: "Passionately Pursuing a Customer for Life." Okuma is known for crafting high-quality machines that stand the test of time, asserting its dedication to providing customer support for the lifetime of its products. This approach ensures that all Okuma machines, irrespective of their age, receive unparalleled service, thereby distinguishing the brand in a competitive market.
Expansive State-of-the-Art Facility
The forthcoming global service center will encompass approximately 35,000 square feet. This facility will be strategically located within the corporate headquarters, uniting several services under one roof. It will house Okuma's Technical Services and Support group, designed to facilitate the exchange, repair, and upgrade of electrical and mechanical components. Importantly, the center will also create replacement parts for legacy technologies, ensuring ongoing support for older machines.
Enhancing Service for Customers
Mike Hampton, Senior Manager of Field Service at Okuma, expressed enthusiasm regarding the facility's potential impact: "The new global service and repair facility will significantly improve our response times and boost the overall efficiency of our customer support initiatives. Consequently, clients will achieve greater machine tool utilization in their operations. This facility, complemented by local service through our distribution partners, will enhance the quality of support our customers receive for their Okuma machinery."
Operational Capabilities
The new facility will feature dedicated spaces for mechanical unit maintenance—including spindle work—and comprehensive parts inspection, assembly, and testing. There will also be provisions for computer board disassembly and repair, alongside CNC control simulation. A well-stocked warehouse will ensure a steady supply of essential parts to uphold Okuma's commitment to its customers.
About Okuma America Corporation
Okuma America Corporation serves as the U.S. branch of the renowned Okuma Corporation, which has established itself as a top provider of CNC (computer numeric control) machine tools, automation systems, and controls worldwide. Founded over a century ago, Okuma stands out as the only single-source distributor of a comprehensive range of CNC products, all manufactured in-house. The company has defined its operations around a promise of machine longevity and customer support.
In recent years, Okuma has taken significant steps to innovate, including launching the Okuma App Store, which provides a centralized platform for machine tool applications. Their extensive distribution network, alongside partnerships in advanced manufacturing technology, ensures that users leverage manufacturing tools for competitive advantages. Please visit Okuma's official website for more insights about their offerings and innovations.
Frequently Asked Questions
What is the primary purpose of the new facility?
The new global service and repair facility aims to enhance customer support and expedite service processes for Okuma machines.
When will the new service center open?
The facility is expected to open in 2025, supporting regional and global customer needs.
How does Okuma support their machines over time?
Okuma has a 'no-obsolescence' policy, ensuring continuous support and service for their machines regardless of their age.
What types of services will the facility provide?
The service center will focus on mechanical and electrical component repairs, upgrades, part inspections, and replacement part production.
What distinguishes Okuma from its competitors?
Okuma's single-source manufacturing and commitment to customer service throughout the product lifespan set it apart in the industry.
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