Okuma America Corporation Unveils New Global Facility
Improving Customer Support Around the World
Okuma America Corporation is thrilled to announce its plans for a new global service and repair center designed to better meet the needs of customers across various markets. This new facility is part of the company's headquarters expansion and aims to address the changing demands of clients both locally and internationally.
Staying Committed to Customer Care
The decision to create this facility stems from Okuma's steadfast mission: "Passionately Pursuing a Customer for Life." Known for producing high-quality machines that are reliable over time, Okuma is dedicated to providing long-term support for its products. This commitment ensures that every Okuma machine, no matter how old, receives exceptional service, setting the brand apart in a crowded market.
Spacious, Cutting-Edge Facility
The new global service center will span about 35,000 square feet and will be strategically located within the corporate headquarters, bringing various services under one roof. It will accommodate Okuma's Technical Services and Support group, which will facilitate the exchange, repair, and upgrade of both electrical and mechanical components. Additionally, the center will produce replacement parts for legacy technologies, continuing support for older machines.
Boosting Service for Customers
Mike Hampton, Senior Manager of Field Service at Okuma, expressed his excitement about the facility's potential: "This global service and repair center will greatly improve our response times and enhance the efficiency of our customer support efforts. As a result, clients will benefit from better machine tool utilization in their operations. This facility, in combination with local service through our distribution partners, will significantly enhance the support we provide for Okuma machinery."
Operational Features
The new facility will include dedicated areas for mechanical unit maintenance, encompassing spindle work, as well as thorough parts inspection, assembly, and testing. It will also have provisions for computer board disassembly and repair, alongside CNC control simulations. A well-stocked warehouse will ensure a consistent supply of essential parts, reinforcing Okuma's dedication to its customers.
About Okuma America Corporation
Okuma America Corporation is the U.S. division of the esteemed Okuma Corporation, recognized globally as a leading provider of CNC (computer numeric control) machine tools, automation systems, and controls. Founded over a century ago, Okuma distinguishes itself as the sole single-source distributor of an extensive range of CNC products, all produced in-house. The company is driven by its commitment to machine longevity and unwavering customer support.
In recent times, Okuma has made notable strides in innovation, including the launch of the Okuma App Store, which serves as a consolidated platform for machine tool applications. With a vast distribution network and partnerships in advanced manufacturing technology, Okuma ensures that users can leverage manufacturing tools for a competitive edge. For more information about their offerings and innovations, please visit Okuma's official website.
Frequently Asked Questions
What is the primary purpose of the new facility?
The new global service and repair facility aims to enhance customer support and expedite service processes for Okuma machines.
When will the new service center open?
The facility is expected to open in 2025, supporting regional and global customer needs.
How does Okuma support their machines over time?
Okuma has a 'no-obsolescence' policy, ensuring continuous support and service for their machines regardless of their age.
What types of services will the facility provide?
The service center will focus on repairs and upgrades for mechanical and electrical components, along with part inspections and the production of replacement parts.
What distinguishes Okuma from its competitors?
Okuma's single-source manufacturing and commitment to customer service throughout the product lifespan set it apart in the industry.
