NTT DATA and Duke Health Team Up for Innovative Home Care Model

NTT DATA Partners with Duke Health for Home Care Revolution

In an exciting development for healthcare, NTT DATA, a prominent name in healthcare IT, has joined forces with Duke Health, a prestigious academic and healthcare institution. Together, they are embarking on a journey to redefine how care is delivered at home, with an emphasis on technology and patient engagement.

Transforming Home Care with Technology

The collaboration aims to introduce a transformative model of in-home care that leverages multiple cutting-edge technologies. This includes a generative AI-driven virtual agent from Ellipsis Health, which will play a crucial role in enhancing the patient experience. By integrating automation, device interoperability, and remote monitoring tools, this new system ensures that patients can receive quality care while remaining comfortably at home.

Keeping Communication Open

An integral feature of this model is maintaining direct communication between patients and medical staff. While technology facilitates care delivery, the human element remains central. Patients will have access to continuous support, ensuring they feel connected and informed throughout their healthcare journey.

Testing and Development of the New Model

To refine this innovative care delivery model, NTT DATA and Duke Health plan to conduct clinical trials. These trials will focus on testing the effectiveness of the AI virtual agent in providing educational resources and technical support for remote patient monitoring devices. Gathering real-world data through these trials will be key in fine-tuning the overall approach and maximizing patient satisfaction.

A New Era in Patient-Centered Care

John Frownfelter, MD, FACP, who serves as the Lead for Data-Driven Health at NTT DATA, highlights the potential of this new model. He states, “This groundbreaking approach revolutionizes healthcare by turning the patient's home into a human-centered and high-value care setting. Today's models for care at home continue to limp along with insufficient resources and piecemeal technologies. We are taking today’s best practices to the next level with the power of automation and generative AI.”

Support from Partners in Innovation

Ellipsis Health is equally optimistic about this partnership. Mainul Mondal, the Founder and CEO, expresses pride in their contribution to this innovative approach. His vision is for healthcare to evolve into a more accessible and holistic experience. He mentions, “By integrating our AI virtual agent with NTT DATA’s solution, we enhance patient access to holistic, personalized care, empowering families and caregivers with vital data while reducing the burden on healthcare professionals.”

The Future of In-Home Care with Duke Health

Duke Health's commitment to improving patient experiences through advanced digital technology is unwavering. Emily Norboge, the Chief Research Informatics Officer at The Duke Cancer Institute, emphasizes the efficiency and cost-effectiveness of this partnership. She states, “This partnership is focused on using advanced digital technology to address a broad range of patient needs efficiently and cost-effectively.” This initiative aligns perfectly with their mission to achieve optimal health outcomes for patients.

Significance of This Initiative

The integration of technology into home care represents a significant shift in how healthcare can be delivered. Patients will not only be empowered to manage their health actively but will also receive timely support from professionals when it's needed most. By making healthcare services available at home, this initiative promises a more compassionate, effective, and comprehensive healthcare delivery system.

About NTT DATA

NTT DATA is a trusted global innovator in technology and business services, boasting an impressive annual revenue exceeding $30 billion. With a commitment to excellence, they support 75% of the Fortune Global 100 companies, enabling innovation and digital transformation. Their substantial yearly investment of over $3.6 billion into research and development showcases their dedication to advancing technology for societal benefit. Operating in over 50 countries, NTT DATA offers a wide array of services, including business and technology consulting, artificial intelligence, and digital infrastructure solutions. They aim to lead the charge into a sustainable digital future. NTT DATA is a proud member of the NTT Group and has its headquarters in Tokyo.

Frequently Asked Questions

What is the main goal of the NTT DATA and Duke Health collaboration?

The collaboration aims to create an interactive model for enhanced in-home care delivery, integrating advanced technology and patient engagement.

How does the new home care model utilize technology?

The model incorporates generative AI-driven virtual agents, remote patient monitoring tools, and automation to improve patient care and communication.

What kind of trials will NTT DATA and Duke Health conduct?

They will conduct clinical trials to assess the patient experience and usability of the AI virtual agent and remote monitoring devices.

Who are the key leaders involved in this initiative?

Key figures include John Frownfelter from NTT DATA, Mainul Mondal from Ellipsis Health, and Emily Norboge from Duke Health, all contributing their expertise.

What does this partnership mean for the future of healthcare?

This partnership signifies a shift toward patient-centered, technology-driven home healthcare solutions that promote better outcomes and experiences for patients.

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