Novatech Completes Rebranding of Carolina Business Equipment
Novatech, a prominent player in Managed Office solutions, has recently transitioned Carolina Business Equipment (CBE) to operate entirely under the Novatech brand. This change emphasizes the company’s commitment to streamlining operations and boosting customer satisfaction.
A Smooth Transition for Customers
Starting November 1, CBE will be known as Novatech. Customers can expect various updates, including new website features, updated signage, and improved communications aimed at enhancing their experience. Despite the name change, clients will still enjoy the same services and support they have grown accustomed to over the years.
Customers Benefit from Advanced Technologies
The CEO of Novatech, Dan Cooper, states, "Our focus has been on integrating best practices from both brands. Fully adopting the Novatech name allows us to enhance operational efficiencies and streamline support, ensuring our customers receive a technologically advanced experience. This initiative is truly beneficial for both our employees and our clients."
Service Quality Remains Unchanged
The rebranding will improve customer support without compromising service quality. CBE teams will gain access to Novatech’s extensive resources and advanced technologies, fostering continued excellence in service delivery. Novatech's offerings include a range of Managed Office solutions like Managed IT Services, cybersecurity, and cloud services, enhancing CBE's existing portfolio.
Amplified Service Through Enhanced Resources
Jim Haney, Vice President of Marketing at Novatech, expressed excitement about uniting the CBE team under the Novatech brand. He noted, "The CBE team has a strong legacy of outstanding service, and integrating with Novatech allows us to bolster that level of service with additional resources, ensuring we continue to deliver exceptional results to our customers."
Introducing NovaVision for CBE Customers
A standout feature of this transition is the introduction of NovaVision, Novatech’s innovative online customer portal. NovaVision allows customers to manage service calls, submit meter readings, order supplies, and pay bills at any time. Early feedback indicates that this platform significantly enhances the user experience, and ongoing training will be provided to facilitate its rollout.
Leadership Insights on the Transition
Reflecting on the collaboration with Novatech, John Eckstrom shared, "Forming a partnership with Novatech was about maintaining our commitment to exceptional customer care. The rebranding allows us to leverage advanced technology that enhances our service quality and broadens our reach regionally and beyond. This evolution promises to elevate our customer experience even further."
About Novatech, Inc.
Novatech, Inc., based in Nashville, Tennessee, is a recognized provider of business technology solutions, focusing on Managed Office Services across the United States. Their comprehensive suite of IT, print, cloud, and cybersecurity services ensures seamless integration, allowing businesses to concentrate on their primary operations. By serving as a single point of contact, Novatech enhances productivity and safeguards data security, streamlining operations for clients. As innovators committed to exceptional service, Novatech is reshaping how companies manage technology, ultimately enhancing their operational efficiencies.
Frequently Asked Questions
What changes will CBE customers experience after the rebranding?
CBE customers will experience enhanced services through Novatech while maintaining their familiar support and relationships without disruption.
What are the benefits of the NovaVision portal?
NovaVision provides 24/7 access for customers to manage service calls, order supplies, submit meter readings, and pay bills conveniently, improving customer experience.
Will customers still have access to local support?
Yes, customers will continue to receive support from local teams who are now backed by Novatech's extensive resources and technology.
How is Novatech enhancing customer service post-rebranding?
The transition allows CBE teams to utilize advanced technologies and broader resources to provide superior customer service and solutions.
What is the main goal of the Novatech rebranding?
The main goal is to unify operations under a single brand while enhancing customer satisfaction and access to advanced technological solutions.
