NJM Insurance Group Celebrates Continued Excellence in Claims Service
NJM Insurance Group (NJM), known for its dedication to improving customer service, has once again received high recognition from J.D. Power. This marks eight consecutive years that NJM has been celebrated for providing an exceptional auto claims experience to its policyholders. This certification underscores NJM's unwavering commitment to quality and reliability in serving its customers.
Carol Voorhees, the President and CEO of NJM, expressed her pride in the achievement: "The J.D. Power certification highlights NJM's dedication to meeting the needs and expectations of our policyholders. Our focus on service is paramount, and we are honored to be acknowledged once more for our ongoing commitment to enhancing the customer experience."
The process to earn the J.D. Power Auto Claims Certification is thorough and comprehensive. It involves an independent audit that evaluates the claims process, accompanied by a survey of recent claimants. NJM excelled in this evaluation by satisfying 66 out of 68 metrics, achieving a remarkable success rate of 97%. This performance far exceeds the minimum requirement of 80% for certification.
Since NJM first achieved the J.D. Power Auto Claims Certification in 2018, they have continuously worked to enhance the claims experience. The company has introduced new features that simplify the online claims process, giving claimants the ability to choose their repair shops and set up temporary rentals at the same time. These improvements reflect NJM's dedication to making the claims process as efficient and user-friendly as possible.
Recent Achievements and Recognition
This year, NJM received another notable accolade from J.D. Power, ranking first in the Mid-Atlantic Region in its U.S. Auto Insurance Study. This study measures customer satisfaction across various aspects, including trust, pricing, service quality, problem resolution, and product offerings. NJM achieved a score of 721 on a 1,000-point scale, which is 65 points above the regional average, illustrating the effectiveness of its customer service strategies.
About NJM Insurance Group
Established in 1913, NJM has risen to become one of the leading property and casualty insurers in the Mid-Atlantic region. The company has consistently maintained an A or higher rating from AM Best for over 89 years. NJM operates on a mutual basis for the benefit of its policyholders and is highly acclaimed for its customer service and claims handling excellence. NJM offers personal insurance products directly to consumers in several states, including Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. Moreover, they collaborate with independent agents to provide business insurance in additional states such as Delaware and New York.
Customer-centric Services
NJM is recognized for its focus on delivering a seamless and rewarding experience to its policyholders. Their proactive approach to claims management, combined with innovative solutions, sets them apart in the competitive insurance landscape. The ongoing feedback from customers serves as a cornerstone for continued improvement in their operations and offerings.
Frequently Asked Questions
1. What recognition has NJM Insurance Group received?
NJM has been recognized by J.D. Power for eight consecutive years for providing an outstanding auto claims experience.
2. What does the J.D. Power certification indicate about NJM?
The certification highlights NJM's commitment to meeting customer needs and delivering high-quality service.
3. How does NJM improve its claims process?
NJM has enhanced its online claims process by allowing claimants to select repair shops and set up rentals simultaneously.
4. What other accolades has NJM received this year?
NJM was named the top insurer in the Mid-Atlantic Region in the J.D. Power U.S. Auto Insurance Study, scoring significantly above the average.
5. What states does NJM operate in?
NJM offers personal insurance products in Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania, and provides business insurance through independent agents in several other states.
