Nationwide's Commitment to Service Excellence
Nationwide has firmly established its leadership in customer service by earning its fifth consecutive DALBAR Customer Experience Excellence Award. This prestigious honor reflects the company's unwavering dedication to delivering exceptional service. With a focus on both retirement live phone support and digital platforms, Nationwide strives to enhance every interaction with its customers.
A Message from Leadership
Cheryl Thompson, Vice President of Operations – Retirement Solutions at Nationwide, expressed gratitude for this recognition, stating, "We are incredibly honored to receive the DALBAR Customer Experience Excellence Award for the fifth year in a row. This accolade highlights our relentless commitment to exceptional service and our dedication to continually enhancing customer experience.”
Industry Acknowledgment
Shelley Eramo, a Director at DALBAR, commended Nationwide saying, "Nationwide's consistent top performance demonstrates not only their commitment to customer service but also their forward-thinking approach. Year after year, they set a high bar for the industry, and we're proud to recognize them once again for delivering exceptional experiences that meet our rigorous standards." This acknowledgment emphasizes the organization's continuous pursuit of excellence.
Significance of the DALBAR Award
The DALBAR award is a significant milestone in the financial services industry, representing a rigorous year-long audit that evaluates customer service across multiple channels. Nationwide consistently meets and exceeds DALBAR's stringent standards, further solidifying its position as a leader in customer experience. This achievement is a testament to the commitment and hard work of the Nationwide team.
Nationwide's Retirement Solutions
Nationwide Retirement Solutions plays a crucial role in administering nearly 32,000 retirement plans, safeguarding nearly $200 billion in participant assets. The company supports over 2.7 million individuals in securing their financial futures. Nationwide stands out in managing a high volume of Governmental 457 plans and has experienced remarkable growth in corporate 401(k) and not-for-profit 403(b) markets.
Enhancing Participant Experiences
Nationwide is dedicated to the retirement industry by focusing on doing the right thing at the right time. This commitment translates to enhanced participant experiences, administrative simplicity, and core values that prioritize service. The company continues to innovate and adapt to meet the evolving needs of its participants.
About Nationwide
Nationwide, a Fortune 100 company headquartered in Columbus, Ohio, is recognized as one of the largest and strongest diversified financial services and insurance organizations in the United States. The company holds an A+ rating from Standard & Poor's and is known for driving customer-focused innovation. Nationwide offers a comprehensive range of services, including auto, business, homeowners, farm and life insurance, along with various retirement plans, annuities, and mutual funds.
About DALBAR
With over 48 years of experience, DALBAR is an esteemed independent financial services market research firm. Renowned by both industry experts and government entities, DALBAR specializes in understanding the needs, behaviors, and concerns of investors and financial professionals. The firm's work includes audits, evaluations, and ratings, establishing high standards of quality in the financial services community.
Frequently Asked Questions
What is the DALBAR Award?
The DALBAR Award recognizes organizations that provide exceptional customer service based on a rigorous year-long audit across various customer service channels.
How many retirement plans does Nationwide administer?
Nationwide administers nearly 32,000 retirement plans, helping to safeguard around $200 billion in participant assets.
What products does Nationwide offer?
Nationwide provides a wide range of services including insurance for auto, business, homeowners, and life, as well as public and private sector retirement plans and mutual funds.
When was the last time Nationwide received the DALBAR Award?
Nationwide received the DALBAR Customer Experience Excellence Award for the fifth consecutive year recently, marking a significant achievement in customer service excellence.
Who leads Nationwide's Retirement Solutions?
Cheryl Thompson serves as the Vice President of Operations – Retirement Solutions at Nationwide, overseeing customer service excellence in retirement solutions.
