Mutare Introduces a Revolutionary Voice Traffic Score
Mutare Inc., renowned for its expertise in voice security, has announced a significant collaboration with Webex by Cisco. This partnership brings to life the Mutare Voice Traffic Score (VTS), a state-of-the-art solution designed to provide real-time call reputation intelligence specifically for Webex users. By becoming a Certified Call Reputation Provider for Webex, Mutare allows organizations to automatically manage incoming calls based on their assessed risk level.
Understanding the Voice Traffic Score
Brian McDonald, the Director of Product Development at Mutare, emphasizes the importance of this innovative solution, stating, "Voice Traffic Score brings measurable intelligence to a threat vector that has historically been ignored." He mentioned that Webex users could now utilize real-time data to make informed decisions, effectively shielding themselves against unwanted and potentially harmful voice traffic. This advancement is essential for safeguarding the enterprise voice communication landscape.
Dynamic Risk Assessment Features
The Voice Traffic Score provides an intricate analysis of incoming calls, evaluating each one and assigning it a risk rating from 0 to 5. This feature empowers customers to execute automated responses tailored to the risk level:
1. Allow
Calls receiving a high score are automatically approved, indicating strong legitimacy and minimal risk.
2. Challenge
For calls with a moderate score, a verification process is applied, as their legitimacy may be uncertain.
3. Block
Calls that show a low score are automatically rejected due to a high likelihood of fraud, spoofing, or other malicious intentions.
Seamless Integration with Webex
The integration of VTS with Webex Calling is designed for efficiency. Utilizing a validated API connection, it offers real-time, continuous scoring of all incoming calls. This solution is a part of Mutare's extensive Voice Security portfolio, which includes other essential tools like the Voice Traffic Filter, providing multi-layered protection for Unified Communications and Contact Center settings.
Frictionless Onboarding Experience
Activating Voice Traffic Score is straightforward for Webex customers. This can be carried out directly within the Webex Control Hub by enabling the "Caller Reputation Service." There’s no need for additional hardware or complex configurations, making the onboarding process smooth and quick, allowing users to secure their voice communications without altering their existing systems.
McDonald highlights that ease of adoption was a critical factor in the design process: "With Webex Control Hub integration, Webex customers can deploy Voice Traffic Score with minimal effort, rapidly establishing robust protections for their voice communication channels."
About Mutare
Mutare persists as the foremost authority in Voice Security. With over 35 years in the field of voice technology, its tools combat various voice-based threats, including vishing, social engineering, and spam attacks. Their flagship product, the Voice Firewall, utilizes multi-layered intelligence to prevent unwanted voice traffic from impacting end users. Supporting different environments such as cloud, hybrid, or on-premise, Mutare enables organizations to fortify their voice, collaboration, and contact center infrastructures, enhancing their overall security posture.
Frequently Asked Questions
What is the Voice Traffic Score?
The Voice Traffic Score is a system that assesses incoming calls' legitimacy and risk, providing real-time insights for improved protection against malicious calls.
How does VTS integrate with Webex?
VTS integrates seamlessly with Webex Calling via a validated API, enabling continuous scoring of incoming calls based on their risk level.
What types of responses can users set for calls?
Users can automatically allow, challenge, or block calls based on assessed risk levels indicated by the Voice Traffic Score.
Is the onboarding process complicated?
No, the onboarding process for VTS is straightforward, requiring no additional hardware or complex setups, making it efficient for users.
How does Mutare enhance voice security?
Mutare enhances voice security through comprehensive solutions that address various voice threats, enabling organizations to safeguard their communication channels effectively.
