Mosaicx Launches Advanced AI-Native Customer Experience Platform
OMAHA, Neb. — Mosaicx, a leader in customer engagement technology, has proudly unveiled its next-generation AI-native platform, Engage, at the highly anticipated Customer Contact Week (CCW) event taking place in Las Vegas. This dynamic platform aims to revolutionize how enterprises manage customer interactions by integrating advanced artificial intelligence capabilities into customer experience (CX) strategies.
Transforming Customer Engagement with AI
Engage is designed to provide businesses with the ability to facilitate natural and personalized self-service communications across multiple channels including voice, SMS, email, and web chat. By embedding intelligence throughout the platform, Mosaicx is able to anticipate and fulfill customer needs more effectively through a unified data approach, eliminating the frustrations often associated with rigid legacy systems.
Empowering Businesses with AI Insights
Sam Meckey, the president of WestCX, highlighted the genuine customer focus that lies at the heart of Engage’s development. “We built this platform from the ground up to combine advanced large language models and agentic AI, supported by decades of experience. Businesses using Engage can expect a significant return on investment from their customer experience initiatives,” Meckey stated.
Benefits of the Engage Platform
Enterprises adopting Engage can look forward to accelerated value realization, lower operational costs through enhanced automated containment strategies, and an uplift in customer satisfaction by creating more human-centric interactions. The platform's rapid, configurable automation not only enhances agent productivity but also reduces the total cost of ownership, making it a strategic asset for customer-focused organizations.
Innovative Features Demonstrated at CCW
The Inspire platform, which integrates generative AI and intelligent automation, is positioned to allow organizations to create customized customer experiences while minimizing obstacles throughout the support journey. Alpa Shah, Global Vice President of CX Practice at Frost & Sullivan, remarked on Mosaicx’s innovative approach, stating that Engage represents a significant advancement in AI-powered enterprise customer engagement.
At this event, in addition to demonstrating Engage, Mosaicx representatives will hold three engaging speaking sessions, including:
- Vijay Verma engaging attendees in a workshop about the rise of autonomous AI agents.
- Rebecca Jones sharing insights on nurturing supportive workplace mentorship relationships at the esteemed CCWomen Summit.
- David Araiza and Lauren Edrington promoting dialogue on transforming financial services through innovative CX during the Think Tank session.
Acknowledging Industry Leadership
Mosaicx is also in the spotlight this year as a finalist in the 2025 CCW Excellence Awards, competing in two prestigious categories: Best Workplace for Gender Equity and Best of the Best in Self-Service Innovation. These recognitions highlight Mosaicx’s commitment to creating inclusive workplace culture and effective customer service solutions. Winners are expected to be announced during a special gala at CCW.
Collaborative Technologies and Future Prospects
The presence of Mosaicx at CCW aligns with its sister brand TeleVox, both of which are under the West Technology Group umbrella. These brands collaborate to deliver comprehensive AI-driven omnichannel solutions that empower intelligent interactions and enhance customer engagement.
For more insights and to experience the Engage platform firsthand, interested parties are encouraged to visit the Mosaicx website.
About Mosaicx
Mosaicx stands out as an AI-native platform designed to streamline interactions with customers and employees through smart automation. With a legacy of over 30 years in delivering enterprise CX solutions, Mosaicx is part of WestCX within West Technology Group, LLC, under the management of Apollo Global Management, Inc. (NYSE: APO).
Mosaicx Media Contact
Lucy Meneghello
Communiqué PR
mosaicxpr@communiquepr.com
206-282-4923 ext. 233
Frequently Asked Questions
What is the Engage platform from Mosaicx?
The Engage platform is an AI-native customer experience solution designed to facilitate seamless customer interactions across various communication channels.
How does Engage improve customer interactions?
Engage enhances customer interactions by leveraging AI to offer personalized, adaptive self-service options, thereby minimizing friction in the support experience.
What recognition has Mosaicx received?
Mosaicx is a finalist for the 2025 CCW Excellence Awards in categories related to gender equity and self-service innovation.
When will Engage be available for enterprises?
The Engage platform is expected to be generally available in the third quarter of 2025.
Who can I contact for more information about Mosaicx?
For more information, you can contact Lucy Meneghello at Communiqué PR via email at mosaicxpr@communiquepr.com.
