Mokwheel Announces Important E-Bike Battery Recall
Mokwheel, a prominent name in electric mobility solutions, has taken proactive measures by announcing a voluntary recall for specific Scoria and Basalt-ST e-bike batteries. This decision comes in light of a discovery regarding labeling discrepancies that do not conform to UL Solutions standards, affecting certain units sold in recent months.
Identifying Affected Models
It is crucial for customers who own Scoria or Basalt-ST models to be aware of the purchase period and the specific battery serial numbers that fall under this recall. Here’s a breakdown:
Scoria Model
Purchase Period: April 2024
Battery Serial Numbers: YXA1B0590A010150200 to YXA1B0590A010150399
Vehicle Serial Numbers: BBWS4B0401 to BBWS4B0600
Basalt-ST Model
Purchase Period: May 2024
Battery Batch Number: SCA1B01010152N
Vehicle Serial Numbers: BBWL3H0001 to BBWL3H0150
Reasons Behind the Recall
The root cause of this recall is attributed to the batteries being manufactured before UL certification was finalized. They are not officially certified by UL Solutions, despite there being no immediate safety issues reported. Mokwheel is committed to customer safety and satisfaction; therefore, the company is offering free replacements for these batteries.
Steps to Determine If Your Battery is Affected
Customers who purchased the Scoria or Basalt-ST e-bikes during the highlighted periods should check the serial number on their batteries. If it fits within the specified ranges, the battery is eligible for a free replacement, ensuring compliance and maintaining the quality standards Mokwheel is known for.
What to Do Next
If you believe your battery is part of the affected group, there are several steps you should follow:
Firstly, reach out to Mokwheel’s support team to facilitate the no-cost battery replacement. The dedicated staff will verify your details and help coordinate the replacement process to make it as seamless as possible.
Commitment to Customer Safety
Mokwheel sincerely regrets any discomfort this recall may cause. The company reaffirms its dedication to safety, compliance, and customer satisfaction, expressing gratitude to its loyal customers for their ongoing support and trust.
Frequently Asked Questions
What models are included in the recall?
The recall affects select Scoria and Basalt-ST e-bike batteries sold during April and May 2024.
How can I check if my battery is affected?
Check the serial number on your battery. If it falls within the listed serial number ranges, it is eligible for replacement.
What should I do if my battery is affected?
Contact Mokwheel's support team to arrange for a free battery replacement.
Is there a safety concern with the recalled batteries?
While there are no immediate safety issues reported, the recall is a precautionary measure to ensure compliance and safety.
Will I be charged for the replacement battery?
No, the replacement battery will be provided at no charge to affected customers.
