Mixlab’s New Client Portal: Simple, clear prescription management
Mixlab, a leader in veterinary pharmacy, has launched a new client portal built to make life easier for veterinary teams and the pet owners they serve. The goal is straightforward: help practices work more efficiently and make prescription tasks—ordering, tracking, and refilling—more manageable for everyone. As prescription needs grow in a digital-first world, this portal answers the call for a cleaner, faster way to handle veterinary medications.
24/7 access puts pet owners in control
With the client portal, pet owners can review their veterinary prescriptions anytime, wherever they are. They can manage orders, track shipments, approve refills, and set up auto-refill schedules right from their devices. That kind of always-on access lets people stay on top of care without waiting for business hours—while also reducing routine back-and-forth for clinics, which lightens the load on veterinarians and staff.
A clear, user-friendly experience from start to finish
Mixlab’s portal streamlines the prescription process into a few simple steps. Pet owners receive a text message as soon as medications are ready, along with a checkout link that opens a personalized cart. From there, they can review their order history, request additional refills, and take advantage of exclusive savings programs—all in one place. The interface is designed for straightforward navigation so users can find what they need quickly and move on with confidence.
Seamless for veterinarians, too
The client portal ties directly into Mixlab’s existing systems, so it fits neatly into professional workflows. When a pet owner submits a refill request, veterinarians can review and approve it in real time through eMix, Mixlab’s proprietary prescription management platform. That tight connection strengthens communication between clinics and clients and supports timely treatments and better follow-through on care.
Technology that supports modern veterinary teams
Mixlab continues to build out digital tools that help practices and pet owners get care where and when it’s needed. The client portal sits within a broader technology ecosystem that includes a pharmacy management system, an online prescription management platform, and integrations with veterinary applications. Together, these tools are designed to reduce operational friction and raise satisfaction for both clinical teams and the people caring for their animals.
About Mixlab
Mixlab is a modern veterinary pharmacy that partners closely with veterinary professionals to deliver reliable service and thoughtful care for animals. Founded in 2017, Mixlab focuses on digitizing and streamlining the veterinary prescription journey from start to finish. The company operates four pharmacies and provides delivery services across the country, with strong support from leading venture capital firms. To learn more about Mixlab and its services, visit www.mixlab.com.
Frequently Asked Questions
What does Mixlab’s client portal do?
It gives veterinary teams and pet owners a simpler way to handle prescriptions—managing orders, tracking shipments, approving refills, and setting up auto-refill in one place.
How does it help pet owners day to day?
Owners get 24/7 access from their devices, so they can take care of orders, check status, approve refills, and set auto-refills without waiting on office hours.
How will I know when my pet’s medication is ready?
You’ll receive a text message when it’s ready, including a checkout link that takes you to a personalized cart for quick, secure checkout.
How does the portal fit into a veterinarian’s workflow?
Refill requests flow directly to eMix, Mixlab’s prescription management platform, where veterinarians can review and approve in real time—supporting timely treatment and smoother communication.
What is Mixlab’s mission?
Mixlab’s mission is to digitize and improve the veterinary prescription process while delivering attentive, high-quality service to animals and the people who care for them.
