MIXI's FamilyAlbum Lends Support Amidst Wildfire Crisis
MIXI, Inc. has announced a generous initiative through its photo-sharing application, FamilyAlbum, providing vital support to individuals impacted by the recent devastating wildfires. This effort involves offering free reshipment of photo-related products that may have been damaged or lost due to these disasters, reflecting the company's commitment to its users and community during challenging times.
Eligible Products for Reshipment
The following items qualify for free reshipment under this program:
- Photo prints
- Photo albums
- Photobooks
- Calendars
- DVDs
- Wall art
It is essential to note that while this initiative aims to assist as many users as possible, there may be limitations concerning very old orders or photos that have been removed from the FamilyAlbum service. Users are encouraged to reach out to FamilyAlbum regardless of their order's age.
Period for Free Delivery
The free delivery service for eligible products is available for a defined period. The current timeline is set from January 7, 2025, to January 6, 2026. There is a potential for this timeframe to be extended, depending on ongoing assessments related to the wildfire situation.
Contacting FamilyAlbum for Support
For those who have lost FamilyAlbum photo products due to the recent wildfires, contacting the FamilyAlbum support team is straightforward. Users can open the app and navigate to the Settings tab, then select 'Inquiries'. Alternatively, there is an option to visit the Store tab and click on 'My Orders'.
- When reaching out, please make sure to include details about the damaged or lost product in your initial inquiry.
- If the product needs to be sent to a new address, provide the updated delivery information as well.
- To ensure successful delivery, it's imperative that users include the correct zip code and full address.
- Even items received as gifts may qualify for this reshipment. If possible, the person who ordered the product should initiate the contact.
Furthermore, users affected by any natural disaster—beyond just the wildfires—are encouraged to reach out regarding damaged FamilyAlbum products. The company is eager to assist within its capacity.
Discover FamilyAlbum's Unique Offerings
FamilyAlbum serves as a comprehensive platform designed specifically for parents to securely share photos and videos of their children in a private, invite-only environment. The app stands out with features such as unlimited storage, automatic organization, and a range of enjoyable ways to keep the family connected. Moreover, users can take advantage of a unique offer of up to 11 free photo prints three times each month. Since its launch in 2015, FamilyAlbum has gained the trust of over 25 million users globally.
About MIXI Group
MIXI Group, established in 1997, focuses on creating innovative communication services aimed at enhancing interactions among friends and family. Their flagship offerings include the social networking platform mixi and the engaging multiplayer mobile game MONSTER STRIKE. Through their dedication to exceeding user expectations, MIXI Group strives to foster a more vibrant and interconnected world.
Frequently Asked Questions
What products are eligible for free reshipment?
Eligible products include photo prints, albums, photobooks, calendars, DVDs, and wall art.
How long will the free delivery period last?
The current free delivery period runs from January 7, 2025, to January 6, 2026, with potential for extension.
How can I contact FamilyAlbum for support?
You can contact FamilyAlbum by opening the app, going to the Settings tab, and tapping 'Inquiries', or by visiting the Store tab and selecting 'My Orders'.
Can items received as gifts be reshipped?
Yes, items given as gifts are also eligible for reshipment if the original purchaser can be contacted.
Is this support only for wildfire-related losses?
No, FamilyAlbum encourages users affected by any natural disaster to reach out for support regarding damaged products.
