Introduction to Cloud Operate
Mission, a CDW company and a leading player in the cloud managed services sector, has launched Cloud Operate, an innovative managed service tailored to enhance the performance and reliability of AWS environments. This service is engineered to streamline incident response and minimize downtime through expert-driven and AI-enhanced operations. It reflects a commitment to ensuring that businesses can navigate the complexities of cloud operations with greater ease and efficiency.
What is Cloud Operate?
Cloud Operate is designed to address the growing complexities of cloud environments. With an increase in operational demands, engineering teams are often stretched, balancing the need for innovation with daily operational responsibilities. Mission's new service combines advanced observability tools with direct operational assistance from experienced CloudOps engineers. This partnership aims to reduce operational overhead and free teams to concentrate on more strategic business initiatives.
Benefits of Cloud Operate
One of the significant advantages of Cloud Operate is its capacity to offer 24/7 monitoring and support. Customers can expect a seamless operation without the stress of late-night emergency calls or unexpected incidents occurring after business hours. This unmatched level of service enhances functional efficiency and aligns well with corporate strategies focused on growth and reliability.
Real-World Impact
Jon Goldman, CTO at Playbill, shared his experience with Mission's services, emphasizing the peace of mind that comes with having reliable operational support. The assurance of not having to manage crises at odd hours crucially benefits teams by allowing them to focus on their core operations rather than scrambling to handle operational emergencies.
Expertise and Tools Combined
With Cloud Operate, Mission provides a robust solution by merging exceptional tools and expert human assistance. Ted Stuart, President and COO at Mission, noted that businesses require a unique blend of advanced tools and operational insights, particularly during scaling. The service ensures that clients can dedicate time towards innovation rather than merely maintaining existing systems.
Operational Advantages of Cloud Operate
The benefits offered by Cloud Operate include proactive issue identification, comprehensive environmental monitoring, and routine execution of AWS operational tasks—all seamlessly managed by Mission’s dedicated CloudOps team. Moreover, integration with New Relic offers tailored dashboards that align with specific business needs, ensuring alerts lead to actionable insights rather than unnecessary noise.
Collaboration and Expertise
Mission's CloudOps team includes Technical Account Managers, cloud architects, and service desk engineers, all focused on incident management and proactive response. The use of AI-powered incident correlation, combined with expertise from these professionals, aids customers in discovering root causes quickly, allowing for effective long-term solutions to prevent recurrences.
Deployment through AWS Marketplace
Cloud Operate is uniquely positioned as a SaaS product available exclusively through the AWS Marketplace. This setup allows eligible customers to utilize their purchases towards meeting AWS Private Pricing Agreements, making Cloud Operate not only a convenient choice but also a financially strategic one for organizations looking to maximize their investments in cloud technology.
About Mission
Mission is not just a cloud services provider; it is a partner committed to helping AWS customers excelling in their cloud journey. With a focus on managing technology investments, safeguarding data, and fostering innovation, Mission enables businesses to embrace new technologies, including cutting-edge AI solutions. The team's dedication to excellence is recognized across the technology sector, with numerous awards for fostering a great workplace culture and closing the cloud skills gap.
Frequently Asked Questions
What is the primary function of Cloud Operate?
Cloud Operate is designed to enhance the uptime, performance, and reliability of AWS environments through expert operations and AI features.
Who can benefit from using Cloud Operate?
Businesses of all sizes that manage AWS environments can benefit from the tailored support and monitoring provided by Cloud Operate.
How does Cloud Operate use AI?
AI in Cloud Operate helps with incident correlation, allowing for faster identification of root causes and minimizing downtime.
Is Cloud Operate available to all AWS customers?
Yes, Cloud Operate is offered exclusively through the AWS Marketplace, where eligible customers can also utilize it for Private Pricing Agreements.
What distinguishes Mission from other cloud management providers?
Mission stands out through its dedicated expert team, advanced tooling, and commitment to customer success in navigating cloud complexities.
