Michael Tessler Joins Glia Board to Accelerate Innovation

Michael Tessler Joins Glia's Board of Directors

Glia, a leader in customer interaction technology, has taken a significant step forward by welcoming Michael Tessler to its board of directors. Tessler, an industry powerhouse with a remarkable track record, is set to enhance Glia's business growth strategy as they continue to innovate in the contact center sector.

A Proven Leader in Technology

With over 20 years of experience in the technology business landscape, Tessler's extensive background includes co-founding BroadSoft, where he transformed the company into the world's leading provider of cloud communications. His leadership saw BroadSoft grow to more than 2,000 employees, catering to clients in over 80 countries. This growth was propelled by Tessler's keen focus on the requirements of service provider partners and their customers, establishing BroadSoft as the go-to cloud provider.

Driving Change in Customer Interactions

Tessler's arrival at Glia comes at an opportune time as the company aims to redefine customer interactions through its innovative platform. His enthusiasm for Glia's technology reflects a desire to play an integral role in shaping the future of customer engagement. He remarked, "Upon learning about Glia's platform and its innovative strategy, I realized it was unique, and I wanted to be part of it. Glia is disrupting contact center technology, making it more efficient and modern for customer service across channels.”

CEO Dan Michaeli's Perspective

Dan Michaeli, CEO and co-founder of Glia, expressed excitement about Tessler's addition to the team: "We are thrilled to have Mike join Glia. His decades of experience guiding companies through challenges provide us with invaluable insights and expertise that are crucial to our growth strategy. With his deep understanding of the market and our customers, we are eager to collaborate and navigate this next phase together.”

About Glia and Its Mission

Glia stands at the forefront of redefining how companies engage with their customers through its Unified Interaction Management platform. This platform integrates voice, digital customer service, and AI in a manner that resolves data silos, minimizes dropped contexts, and alleviates frustration for both customers and representatives. Companies utilizing Glia's solutions benefit from a seamless transition across various service channels, ultimately enhancing customer loyalty and driving revenue.

Growing Partnerships

Glia has established robust partnerships with over 500 financial institutions, including insurance companies and banks, aimed at improving customer experiences and driving business success. Recognition as one of the fastest-growing companies in North America by Deloitte for multiple years showcases Glia's commitment to excellence. Moreover, the company's exceptional workplace culture is reflected in its high employee satisfaction rating.

Frequently Asked Questions

What role will Michael Tessler play at Glia?

Michael Tessler will provide strategic guidance and expertise as a member of Glia's board of directors, focusing on enhancing business growth and innovation.

How did Michael Tessler contribute to BroadSoft?

Tessler was a co-founder and former CEO of BroadSoft, where he led the company to become a global leader in cloud communications, significantly expanding its reach and services.

What is Glia's primary function?

Glia specializes in customer interaction technology, offering a platform that integrates various channels to improve communication between companies and their customers.

How does Glia enhance customer interactions?

By utilizing its Unified Interaction Management platform, Glia eliminates data silos and enables a seamless transition across different customer service channels.

What recognition has Glia achieved recently?

Glia has been named a Deloitte Technology Fast 500 company, recognizing its significant growth and impact in the technology sector.

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