MGM Resorts Partners with Cisco for Enhanced Guest Technology
Today, MGM Resorts International has made a significant leap in improving guest experiences by signing a Whole Portfolio Agreement with Cisco. This collaboration is set to elevate the quality of service provided to their guests, focusing on delivering next-generation technology solutions that ensure seamless interactions and services across resorts.
About the Agreement
This multi-year agreement gives MGM Resorts access to a comprehensive range of Cisco's software offerings, including cybersecurity solutions, software-defined networking, and machine learning applications. With this partnership, both companies aim to modernize and automate MGM’s network, enabling enhanced efficiency and guest satisfaction.
Aiming for Modernization
The agreement emphasizes simplicity and predictability, paving the way for future location-based services. As technology evolves, MGM aims to integrate new tools that will enhance how guests interact with the hospitality environment.
Impact on Guest Experiences
Utilizing Cisco's robust technology will not only secure operational continuity but also ensure that guests receive high-quality services. As Branden Newman, Chief Technology Officer at MGM Resorts International, rightly stated, “Guests expect world-class hospitality from MGM Resorts, and technology helps us deliver.” This collaboration signals MGM's commitment to meeting and exceeding guest expectations in an increasingly competitive industry.
Details of the Technology Integration
The Whole Portfolio Agreement covers essential aspects of modern hospitality, from network efficiency to customer experience improvements. Cisco's services will facilitate innovative solutions that can continually adapt to the dynamic needs of guests across MGM's properties.
A Lasting Partnership
The relationship between Cisco and MGM Resorts dates back for years, but this recent agreement takes it a step further. Together, they aim to drive forward MGM's digital transformation initiatives, ensuring all employees have secondary access to critical applications to carry out their duties effectively.
Supporting Sustainability Goals
In addition to enhancing guest experiences, the deployment of Cisco's technology aligns with MGM Resorts' sustainability objectives. The capability to reduce emissions and improve resource efficiency is essential for promoting environmentally friendly operations.
About Cisco
Cisco, renowned in the technology sector, emphasizes securing connections that allow for creative engagements in today's digital world. Their mission is to foster an inclusive future by empowering organizations to modernize their operations while ensuring their goals for sustainability are achieved.
About MGM Resorts International
MGM Resorts International, a leader in the global gaming and entertainment industry, operates renowned hotels and casinos. Their numerous properties offer an immersive experience that combines luxury, entertainment, and outstanding guest services. With ambitious plans for expansion, including the prominent integrated resort opportunity in Japan, MGM Resorts aims to set new standards in hospitality by focusing on what truly matters—creating memorable experiences for their guests.
Frequently Asked Questions
What is the main purpose of the partnership between Cisco and MGM Resorts?
The partnership aims to improve guest experiences through Cisco's advanced technology and software solutions, enhancing network efficiency and customer service.
How long is the Whole Portfolio Agreement expected to last?
The Whole Portfolio Agreement is set to span over 5.5 years, providing long-term support for MGM Resorts' operations.
What type of technology will MGM Resorts access through this agreement?
MGM Resorts will gain access to cybersecurity tools, software-defined networking, machine learning applications, and more from Cisco's portfolio.
How does this partnership align with MGM Resorts' sustainability goals?
The technology solutions provided by Cisco can help reduce emissions and improve resource efficiency, supporting the company's commitment to sustainability.
What historical connection do Cisco and MGM Resorts share?
The partnership extends back many years, with Cisco technology playing a crucial role in enhancing MGM Resorts' operations.
