Mercy Celebrates Fourth Consecutive Year of Patient Care Excellence
More than 1.25 million Mercy patients per year provide feedback
In a remarkable achievement, Mercy has been recognized for the fourth consecutive year as the leading large health system in the nation for patient experience. This prestigious honor was awarded by NRC Health, which specializes in providing data-driven insights and personalized healthcare solutions.
A Commitment to Patient-Centric Care
The Excellence in Patient Experience Award identifies healthcare facilities that have shown an unwavering commitment to enhancing patient care. Only three health systems across the nation received this accolade for their dedicated efforts in ensuring positive patient experiences this year.
The Voices of Patients Matter
A core criterion for winning this award is real-time feedback from patients regarding their likelihood of recommending Mercy. The evaluation process involved feedback collected from patients between April 1, 2024, and March 31, 2025. The simplicity and clarity of this feedback highlight the trust patients place in Mercy's care.
Dr. John Mohart, Mercy's executive vice president and chief operating officer, emphasizes the centrality of patient care, stating, "There's nothing more important than how we care for our patients. Our clinical teams play a crucial role, but so do others—from food service to volunteers. This honor showcases all the effort put in by our team."
A Comprehensive Approach to Patient Feedback
Mercy collaborates closely with NRC Health to systematically gather and respond to patient feedback, ensuring continuous improvements in healthcare delivery. This relationship also encompasses participation in NRC's Transparency program, which includes sharing survey results regarding Mercy physicians on Mercy.net. Each year, Mercy garners insights from over 1.25 million patients, facilitating an understanding of their experiences across various healthcare settings.
Community Commitment
Beyond accolades, Mercy remains devoted to improving community health outcomes. It operates one of the country's largest and most proficient Accountable Care Organizations (ACOs) dedicated to providing high-quality, cost-effective care. This multi-state health system features 55 acute care and specialty hospitals, urgent care facilities, imaging centers, and pharmacies serving millions of individuals annually.
The Impact of NRC Health
NRC Health (NASDAQ: NRC) has been instrumental in transforming healthcare experiences for over four decades. The organization stands out for its commitment to Human Understanding, motivating healthcare systems to connect with individuals on a more personal level. NRC Health's achievements, including the prestigious 2025 Best in KLAS Award for Healthcare Experience Management, exemplify its dedication to excellence in the healthcare sector.
Mercy's collaboration with NRC Health allows it to continuously innovate and adapt based on patient feedback while advancing quality care across its facilities. As Mercy continues to enhance the patient experience, it underscores a broader commitment to listening and responding to the needs of the community it serves.
Frequently Asked Questions
What does the Excellence in Patient Experience Award signify?
This award recognizes healthcare systems that excel in providing high-quality patient care based on patient feedback.
How many times has Mercy received this award?
Mercy has earned the Excellence in Patient Experience Award for four consecutive years, demonstrating its commitment to exceptional patient care.
What role does patient feedback play in healthcare?
Patient feedback is crucial for healthcare systems to assess their services, identify areas for improvement, and enhance overall patient experiences.
Who awarded the Excellence in Patient Experience Award?
The award is conferred by NRC Health, a leader in personalized healthcare insights and solutions.
What services does Mercy offer to its patients?
Mercy provides a wide range of services, including acute and specialty care, outpatient services, urgent care, and community health programs.
