Markem-Imaje Launches New Service Portfolio for Clients
Markem-Imaje, a part of Dover Corporation (NYSE: DOV), has unveiled an extensive range of digital, remote, and on-site services aimed at enhancing production efficiency for its customers. This new service portfolio is designed to meet the demands of Industry 4.0, helping clients reduce downtime while optimizing their production performance.
Streamlined Maintenance Solutions for Enhanced Efficiency
The new offerings include tailored maintenance packages structured according to individual user requirements. By focusing on digital self-services, these packages empower users to solve a majority of issues independently. The centerpiece of this initiative is a 24/7 AI-powered virtual assistant that simplifies troubleshooting, minimizes downtime, and provides a quick escalation process for more complex problems. This ensures that users can maintain productivity with minimal disruption.
24/7 Remote Support for Constant Connectivity
One of the highlighted components of Markem-Imaje's service portfolio is the constant remote support that accompanies their maintenance solutions. The remote service package provides 24/7 chat support, live video guidance, and access to local engineering teams, ensuring that expert assistance is always at hand. This level of connectivity allows for rapid resolution of issues that may arise during production cycles.
In-Person Support for Specialized Needs
For businesses requiring face-to-face consultations and support, Markem-Imaje also provides comprehensive on-site services. These include preventive maintenance visits designed to avert expensive, unplanned downtimes and expert troubleshooting for unique production challenges. Local service engineers are available to assist with equipment wear and tear, ensuring operations run smoothly.
Empowering Customers Through Optimization
This initiative reflects Markem-Imaje's commitment to enabling customers to maximize their investments in both hardware and software. Eric Barthélemy, Vice President of Global Sales at Markem-Imaje, emphasized that it is essential not only to equip clients with the right tools but also to guide them in leveraging these tools effectively. The company's approach incorporates real-time support to bridge skill gaps in workforce capabilities, representing a significant advance in customer service.
About Markem-Imaje and Dover Corporation
Markem-Imaje stands out as a trusted global manufacturer of product identification and traceability solutions, providing a full suite of innovative systems including inkjet, thermal transfer, and laser technologies. Serving over 50,000 clients worldwide, the company boasts a vast infrastructure comprising 30 subsidiaries and multiple technology centers. This allows Markem-Imaje to maintain the most comprehensive marking and coding solutions on the market.
Dover Corporation, the parent company, is recognized for its diversified manufacturing portfolio, generating over $8 billion in annual revenue. With a commitment to innovation and a customer-centric approach, Dover's team consists of more than 24,000 employees dedicated to finding new solutions across various industries.
Frequently Asked Questions
What is the new service portfolio offered by Markem-Imaje?
Markem-Imaje's new service portfolio includes digital, remote, and on-site maintenance solutions designed to optimize production systems and enhance customer support.
How does the AI-powered virtual assistant function?
The 24/7 AI-powered virtual assistant assists customers in troubleshooting issues, allowing users to resolve many problems independently and escalate more complex issues swiftly.
What kind of remote support is available?
Markem-Imaje offers 24/7 chat support, live video guidance, and access to local engineers as part of its remote service package.
Are there in-person support options?
Yes, in-person support includes preventive maintenance visits, expert troubleshooting, and local field service engineers to address specific production needs.
Who is the parent company of Markem-Imaje?
Markem-Imaje is a wholly owned subsidiary of Dover Corporation, which operates across a range of industries known for its innovative solutions.
