Zenvia Transitions to New Strategic Phase for Enhanced Growth

Zenvia Launches New Strategic Cycle to Enhance Customer Solutions

Zenvia Customer Cloud exemplifies innovation and the successful integration of various acquisitions, positioning Zenvia as a top player in the SaaS industry, particularly in the realm of customer experience.

Overview of Zenvia's Strategic Milestones

Zenvia, recognized as a leading SaaS provider for customer experience, has announced the commencement of its new strategic cycle. This transition marks a significant milestone for the Company, which has been dedicated to improving customer interactions and experiences for over 21 years.

The Journey to Zenvia Customer Cloud

Beginning in 2018, the previous strategic cycle concentrated on expanding Zenvia's CX SaaS offerings through strategic mergers, acquisitions, and extensive research and development. The recent introduction of Zenvia Customer Cloud in 2024 culminates this cycle, indicating a pivotal shift in the Company's focus towards a unified and enhanced customer experience solution.

Key Features of Zenvia Customer Cloud

Zenvia Customer Cloud integrates every phase of the customer journey, from attracting prospects to providing post-sales support, all while ensuring tailored interactions. This comprehensive solution employs cutting-edge Artificial Intelligence (AI), enabling organizations to enhance customer engagements significantly.

Business Model and Revenue Expectations

The innovative business model allows for flexible adoption, ensuring that companies can gradually implement the software, thus facilitating Zenvia's scalability in revenue generation. In its inaugural year, Zenvia Customer Cloud was utilized by approximately 5,700 companies, with an impressive 20% originating from international markets. The anticipated revenue for this new offering is between R$180 million and R$200 million for the year ending December 31, with projected growth expected to reach between 25% and 30% in the upcoming period.

Strategic Focus on Core Business

In alignment with its renewed focus, Zenvia plans to assess and possibly divest assets unrelated to the core operations of Zenvia Customer Cloud. This decision aims to streamline operations and reinforce the Company’s commitment to its primary business objectives.

Operational Changes and Workforce Management

Zenvia is making significant operational adjustments to support this new strategic direction. The Company has announced a workforce reduction of about 15%, which is expected to yield cost savings ranging from R$30 million to R$35 million in 2025, factoring in severance costs.

Leadership Insights

Cassio Bobsin, Zenvia's CEO, expressed optimism regarding the future, noting, "We are beginning a new chapter built on a solid foundation. The evolution of customer experience technology opens up abundant opportunities for our advancement." Meanwhile, Shay Chor, Zenvia's CFO, emphasized the importance of core focus and capital optimization, stating, "We are determined to concentrate on Zenvia Customer Cloud while exploring avenues to divest non-core assets, thereby enhancing our operational effectiveness."

Investor Communication and Future Plans

To discuss this strategic shift in detail, Zenvia’s management will host a webcast for investors, providing insights into their future direction and expectations. This session represents a crucial touchpoint for shareholders and stakeholders interested in the Company’s trajectory.

About Zenvia

Zenvia (NASDAQ: ZENV) is dedicated to transforming the landscape of customer experiences. With a robust technology foundation, Zenvia Customer Cloud leverages AI and data analytics to help businesses improve customer engagement across all touchpoints. With over two decades in the industry, Zenvia serves thousands of clients throughout Latin America, enhancing brand visibility and operational efficiency through a unified solution.

Frequently Asked Questions

What is Zenvia Customer Cloud?

Zenvia Customer Cloud is the Company's new core SaaS solution that integrates all customer journey stages, powered by AI technology.

How does Zenvia plan to improve its operations?

The Company intends to streamline operations by divesting non-core assets and focusing on its primary business model, Zenvia Customer Cloud.

What are the expected revenue projections for Zenvia Customer Cloud?

Revenue for Zenvia Customer Cloud is estimated to be between R$180 million and R$200 million in its first operational year.

How will workforce changes impact Zenvia?

The workforce reduction of approximately 15% is anticipated to generate significant cost savings, enabling greater investment in core operations.

What is the Company’s message to its investors?

Zenvia's leadership emphasizes commitment to evolving customer solutions while fostering an efficient operational structure to maximize shareholder value.

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