Verizon Business Empowers Small Enterprises with GenAI Assistant
Introducing the Verizon Business Assistant for Small Businesses
What you should know:
- The Verizon Business Assistant offers an immediate solution for small businesses, enabling them to save time while providing round-the-clock customer service through text messaging.
- This innovative platform empowers small enterprises to harness the same generative AI technology utilized by larger corporations, enhancing and automating customer interactions.
- According to research, small business owners are eager to adopt technology to improve efficiency and foster relationships with their clientele.
NEW YORK — Small enterprises can now leverage the power of Generative Artificial Intelligence (GenAI) thanks to the launch of the Verizon Business Assistant. This text messaging tool is tailored specifically for small businesses, allowing them to automate customer interactions and boost engagement effortlessly. The Assistant provides instant answers to frequently asked questions, learns from customer interactions, and refines its responses over time, enabling businesses to deliver faster and more effective customer support.
How the Verizon Business Assistant Works:
If a customer reaches out to a bakery seeking gluten-free options, the Assistant can respond immediately using GenAI technology. If the inquiry is more complex than the Assistant can handle, it smoothly transitions the conversation to a live employee. This continuous learning aspect ensures that the Assistant gradually builds a comprehensive knowledge base, improving the accuracy of its responses. Consequently, this technology allows employees to concentrate on more pressing tasks while ensuring customers receive prompt and precise information.
“Small businesses juggle various responsibilities and aspire to leverage technology to refine their operations,” remarked Iris Meijer, Chief Product & Marketing Officer at Verizon Business. “However, they often face challenges in accessing effective tools designed for their needs, which is why we are committed to empowering them. The Verizon Business Assistant exemplifies our dedication to supporting small businesses. It acknowledges the growing customer demand for easy digital communication, especially among younger audiences, ensuring that small business owners can focus on growth while their customers feel valued.”
Benefits of the Business Assistant for Small Business Owners:
- Time-saving: Automates responses to common queries, allowing business owners to allocate time to other essential tasks.
- Scalable service: Efficiently handles customer inquiries around the clock through text messaging, serving more customers without added workload.
- Enhanced engagement: Offers a speedy and favored communication channel, fostering stronger relationships with customers.
- Insights into customer preferences: By analyzing interaction data, business owners gain valuable insights into customer needs.
Key Features of the Verizon Business Assistant Include:
- Automated Responses: Delivers quick answers to frequent customer inquiries, allowing business owners to reclaim valuable time.
- Live Team Member Transition: Facilitates connection with a live employee for more complicated inquiries, enhancing customer experience.
- Ongoing Learning: Gains knowledge through repeated interactions, increasing response accuracy over time.
- Text Messaging (SMS/MMS): Utilizes a standard and user-friendly channel for communication between businesses and their customers.
- Insights Dashboard: Empowers business owners with crucial data regarding customer trends and engagement behavior.
- Simplified Setup: The Assistant is easy to set up with existing Verizon mobile devices, with no need for additional hardware or software.
- Customizable Training: Gives business owners flexibility in determining how it learns and the types of responses expected.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) is committed to enabling millions of customers to thrive in their daily lives by providing reliable network connectivity and security solutions. With headquarters based in New York City and a presence across the globe, Verizon caters to nearly all Fortune 500 companies and generated revenues reaching $134.8 billion. The company’s dedicated team continuously innovates to address evolving customer needs. For further information, visit verizon.com or explore their retail locations.
Media Contacts:
Tessa Giammona
tessa.giammona@verizon.com
Carly Sylvester
carly.sylvester@verizon.com
Frequently Asked Questions
What is the Verizon Business Assistant?
The Verizon Business Assistant is a GenAI-powered text messaging solution that helps small businesses automate customer interactions and enhance engagement.
How does the Assistant support small businesses?
It automates responses to common inquiries, allowing business owners to save time and boost customer service efficiency.
Can the Assistant handle complex inquiries?
Yes, it can transition complex inquiries to live team members, ensuring a personalized experience.
What insights can business owners gain from the Assistant?
The Assistant provides valuable data on customer preferences and engagement patterns through its insights dashboard.
Is the implementation of the Assistant straightforward?
Absolutely! It’s easy to set up and integrates with existing Verizon devices, requiring no additional hardware.
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