USAA Welcomes Juan C. Andrade as New Leader for Future Growth

USAA Appoints Juan C. Andrade as New CEO

The USAA Board of Directors is thrilled to announce that Juan C. Andrade has been appointed as the new president and Chief Executive Officer. His appointment, effective immediately, marks a new chapter for USAA as it continues to serve its dedicated members.

Juan C. Andrade: A Leader with Experience

With nearly four decades of experience in leadership roles and service in the financial sector, Andrade is well-equipped to lead USAA into the future. His time on the USAA Board has provided him with a deep understanding of the association's mission and principles, as well as the needs of its members.

A Proven Track Record

Andrade’s extensive background includes leadership positions in several multinational companies, where he successfully built high-performing teams and achieved strong business results. Before USAA, he served as president and CEO of Everest Group, Ltd., where his efforts led to improved profitability and innovative customer service strategies.

Background and Qualifications

His career highlights also include significant roles at Chubb, where he oversaw international operations, and The Hartford, where he served as president and COO. Notably, Andrade was recognized by the Wall Street Journal as one of the World’s Most Influential Decision Makers in 2023.

Commitment to Service and Innovation

In his new role, Andrade expresses his enthusiasm for continuing USAA's legacy and enhancing member experiences. His dedication to cultivating an environment focused on service excellence resonates strongly with the association's commitment to military families.

Transitioning Leadership at USAA

Andrade takes over from Wayne Peacock, who led USAA with distinction since 2020 and announced his planned retirement after a commendable 36-year career. Peacock’s leadership period was characterized by significant organizational growth and a steadfast commitment to member services.

Building on Success

USAA continues its mission to support military families and veterans, and Andrade is keen on driving further innovation in services that empower their financial well-being. His leadership is expected to focus on creativity and collaboration, ensuring that USAA remains a trusted resource for its members.

About USAA

Founded in 1922, USAA has established itself as a leading provider of insurance, banking, and retirement solutions. The association proudly serves nearly 14 million members, which includes military service members, veterans, and their families. With a significant presence across multiple U.S. cities and overseas, USAA also actively engages in philanthropic efforts to support the military community.

Frequently Asked Questions

Who is Juan C. Andrade?

Juan C. Andrade is the newly appointed President and CEO of USAA, bringing extensive leadership experience from various sectors.

What is Andrade's background?

He has nearly 40 years of experience in financial services, having held significant roles in multinational companies like Everest Group and Chubb.

What does Andrade aim to accomplish at USAA?

He aims to enhance member experiences and continue the organization’s commitment to military families through innovative solutions.

Why did Wayne Peacock retire?

Wayne Peacock announced his retirement to conclude 36 years of dedicated service, where he greatly influenced USAA’s growth and mission.

What is USAA's mission?

USAA's mission focuses on providing financial services and support to military personnel, veterans, and their families, ensuring their financial security and well-being.

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