United Community Ranks #1 in Retail Banking Satisfaction
United Community Achieves Major Recognition in Banking
United Community has achieved an impressive milestone by being named the top bank for Retail Banking Customer Satisfaction in the Southeast, according to the highly regarded J.D. Power U.S. Retail Banking Satisfaction Study. This is the bank's 11th J.D. Power Award within the last 16 years, showcasing its dedication to customer service and satisfaction.
Acknowledgment from J.D. Power
The recognition from J.D. Power not only highlights United Community's strong standing among competitors but also emphasizes its commitment to building trust with customers. The study ranked United Community as #1 in Trust and #1 in People’s satisfaction, which illustrates the bank’s focus on customer relationships. Lynn Harton, Chairman and CEO, expressed great pride in this achievement, emphasizing the value of feedback from the community.
Customer Experience Matters
"Receiving the #1 ranking for Customer Satisfaction in the Southeast is a tremendous honor," said Harton. He added, "This recognition is a reflection of our team's relentless efforts to forge genuine connections with our customers and help them achieve their financial goals.” These strong customer relationships are foundational to United Community’s banking philosophy.
Insights from the J.D. Power Study
The 2025 study evaluated responses from over 109,000 retail banking customers from more than 150 prevalent banks, assessing various elements of the banking experience. United Community’s performance was exemplary in key areas such as Trust, People, and overall customer satisfaction. This data reiterates the importance of customer feedback in shaping service improvements within the banking sector.
Commitment to Excellence
United Community continues to innovate and adapt to meet the evolving needs of customers. Harton stated, "We are dedicated to providing a banking experience that combines cutting-edge technology with the personal touch that our customers deserve." This commitment ensures customers receive a full spectrum of banking, wealth management, and mortgage services to cater to their unique requirements.
About United Community Banks, Inc.
United Community Banks, Inc. (NYSE: UCB) stands as a testament to quality banking services, offering a complete range of financial solutions. With assets totaling $27.7 billion and 199 offices, United Community is a key player in the financial landscape, extending its reach across multiple states. The bank’s achievements have also led to accolades such as being listed among the "Best Banks to Work For" and receiving national awards for overall satisfaction in middle market banking.
Impactful Banking Practices
Through its commitment to excellent customer service, United Community has been recognized as one of America’s Best Banks and has consistently appeared on lists celebrating banking excellence. The bank's proactive approach to enhance customer experiences speaks volumes about its mission to not only meet but exceed client expectations.
Broader Contributions to the Community
United Community understands its role extends beyond banking; it also prioritizes the financial health and well-being of the communities it serves. Through various community engagement programs and financial education initiatives, the bank strives to make a meaningful difference. This holistic approach to banking fosters trust and strengthens community ties.
Frequently Asked Questions
What is the significance of the J.D. Power Award?
The J.D. Power Award recognizes excellence in customer satisfaction in retail banking, highlighting the bank's commitment to meeting customer needs.
How many times has United Community won the J.D. Power Award?
United Community has won the J.D. Power Award 11 times over the last 16 years, demonstrating its sustained commitment to customer satisfaction.
What areas did United Community rank #1 in?
The bank was ranked #1 for Retail Banking Customer Satisfaction, Trust, and as the best in relation to People.
What services does United Community offer?
United Community provides a range of services including banking, wealth management, and mortgage solutions tailored to meet customer needs.
How does United Community support its communities?
United Community engages in community development activities and offers financial education initiatives, focusing on enhancing the financial well-being of its local areas.
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