Union Home Mortgage Integrates AI for Enhanced Customer Service
Union Home Mortgage Enhances Service with AI Features
Union Home Mortgage (UHM) is excited to announce the launch of its innovative AI chat feature, "Chat with Mia," designed to better support its borrowers. This new feature adds a significant layer of convenience, reflecting the company's commitment to blending technology with outstanding customer service.
What "Chat with Mia" Offers
The Chat with Mia feature enables borrowers to handle common service requests through the online servicing portal. This interface allows users to review recent escrow disbursements, access their payment details following an escrow analysis, and retrieve crucial documents such as insurance claims forms after a natural disaster. Importantly, borrowers can now access their Form 1098 year-end tax statements seamlessly, all while ensuring their data remains private and encrypted.
Personalized Support Anytime
What sets UHM apart is that, while the AI feature provides efficient support, the human touch remains readily available. The Union Home Mortgage Servicing Team is prepared to assist borrowers with inquiries that might require more personalized interaction. The combination of AI technology and live agents guarantees that service is responsive and effective, leading to shorter wait times and faster resolutions.
Leadership Vision for the Future
Bill Cosgrove, the CEO of Union Home Mortgage, emphasizes the importance of meeting borrower expectations. He stated, "Our borrowers have come to expect a world-class servicing experience at Union Home, and exploring AI will unveil new opportunities to elevate that experience further." This forward-thinking approach underlines UHM's commitment to ensuring customer satisfaction remains paramount.
A Focus on Technology and Customer Experience
Mike Greenwood, Vice President of Mortgage Loan Servicing, shares the company's vision, highlighting how cutting-edge technology is essential in maintaining engagement with borrowers. As the mortgage industry continually evolves, UHM is determined to remain at the forefront, recognizing the strong link between technology and client relations.
Launch and Access Details
The "Chat with Mia" feature is accessible to all UHM serviced customers. This expansive rollout reflects the company’s investment in tools that enhance the borrower experience, facilitating quicker service and improved access to information.
About Union Home Mortgage
Union Home Mortgage Corp. stands out as an independent mortgage banking company committed to growth and excellence. Operating in 48 states and D.C., UHM prides itself on being an in-house loan servicer that emphasizes customer relationships through high-quality communication and advanced technology. As a family-owned business, UHM maintains a collaborative culture rooted in a strong Code of Conduct, which fosters open dialogue and accountability among its employees. This dedication translates into high borrower retention and satisfaction rates. Notably, UHM has garnered accolades such as being recognized in USA Today's Top Workplaces and achieving a decade-long position within Northeast Ohio's Top Workplaces.
Frequently Asked Questions
What is the purpose of the "Chat with Mia" feature?
The feature aims to streamline common borrower requests, providing efficient access to vital information without the need for direct human interaction.
Who can use the "Chat with Mia" feature?
All customers serviced by Union Home Mortgage have access to this innovative AI feature, enhancing their online experience.
Why is customer service important for UHM?
UHM aims to offer a world-class servicing experience that meets the evolving expectations of its borrowers, ensuring satisfaction and retention.
How does UHM balance technology and personal service?
While the new AI chat feature handles routine inquiries, live agents are always available to assist with more complex needs.
What honors has Union Home Mortgage received?
UHM has been recognized as one of USA Today's Top Workplaces and has consistently featured in Northeast Ohio's Top Workplaces for over ten years.
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