Understanding Excellence: The 2024 Airport Experience Awards
Understanding Excellence in Airport Experience
The ASQ Awards stand as the most exhaustive and trusted global measurement of airport experiences. In partnership with travel technology leader Amadeus, Airports Council International (ACI) World recognizes outstanding achievements in customer service at airports. Their mission is to ensure a high standard of quality and passenger satisfaction in airport services.
Highlighting the 2024 ASQ Airport Experience Awards
Airports Council International unveiled the winners of the esteemed 2024 ASQ Airport Experience Awards, which celebrate airports for their exceptional service quality as defined by passengers themselves. This process is uniquely dependent on real-time feedback collected through live surveys administered at various airports globally. Such methodology guarantees a true representation of diverse passenger experiences, making it an invaluable tool for fair comparisons.
Significant Participation
In 2024, nearly 700,000 surveys were completed, showcasing participation from over half of the world's travelers who passed through ASQ-rated airports. This highlights the program's significant role in influencing global service standards in the aviation industry.
Exemplary Award Winners
A remarkable 181 ASQ Awards were presented to 95 airports around the globe, underscoring their commitment to providing an outstanding travel experience. The categories included:
Award Categories
- Best Airports by Size and Region
- Most Dedicated Staff
- Easiest Airport Journey
- Most Enjoyable Airport
- Cleanest Airport
- Top Airports for Arrivals
Regional Winners Showcase
Some airports achieved triumphs in all five departure categories, highlighting their excellence:
- Africa: Dakar Blaise Diagne International Airport
- Asia-Pacific: Beijing Daxing International Airport, Singapore Changi Airport, Sultan Aji Muhammad Sulaiman International Airport, Sultan Hasanuddin International Airport
- Europe: Milas-Bodrum Airport, Rome Fiumicino Airport
- Latin America: Chihuahua International Airport, Mazatlán International Airport, Monterrey International Airport
- Middle East: Salalah Airport
- North America: Gerald R. Ford International Airport, Greenville-Spartanburg International Airport
Honoring Consistent Excellence
The ACI World Director General's Roll of Excellence highlights airports that have reliably excelled in service over the years. This year's inductees represent a pinnacle of achievement:
- Alicante - Elche Airport
- Beijing Daxing International Airport
- Copenhagen Airport
- El Hierro Airport
- Hartsfield-Jackson Atlanta International Airport
- Inverness Airport
- Jenderal Ahmad Yani International Airport
- Juanda International Airport
- Salalah Airport
- Shijiazhuang Zhengding International Airport
Expert Insights into the Future of Travel
Justin Erbacci, the ACI World Director General, notes the continually evolving expectations of passengers. He emphasizes that airports are required to innovate in their services to enhance the travel experience.
Rudy Daniello, EVP of Amadeus AirOps, envisions profound changes in the aviation sector. He anticipates a future devoid of traditional check-in processes, with digitally managed travel paperwork simplifying airport experiences. This includes a vision where terminals are more passenger-focused, minimizing long queues and transforming how people travel.
Upcoming Events
The highly anticipated 2024 ASQ Awards Ceremony is set to occur at the ACI World Airport Experience Summit. This annual gathering will feature discussions by industry leaders on new strategies designed to improve customer and employee experiences in airports.
About ACI
Airports Council International (ACI) represents the interests of the world's airports and is vital in shaping effective policies for the aviation sector. ACI plays a crucial role in advocating for a safe and balanced global air transport system and will continue to work with its members to maintain high operational standards.
About Amadeus
Amadeus aims to enhance global travel experiences through technological innovations. They serve as a vital link in the travel and tourism industry, connecting various stakeholders to revolutionize the future of travel.
Maintaining a commitment to social responsibility, Amadeus focuses on supporting sustainable travel practices through their partnerships and innovations.
Frequently Asked Questions
What are the ASQ Awards?
The ASQ Awards recognize airports that excel in providing outstanding customer experiences based on real-time traveler feedback.
How are the winners determined?
The winners are determined through live surveys filled out by travelers at airports, ensuring a range of experiences are captured.
What categories are included in the awards?
The awards include categories such as best airports by size and region, most dedicated staff, and cleanest airport.
Who are the 2024 inductees in the Roll of Excellence?
This year's inductees include notable airports like Beijing Daxing International Airport and Hartsfield-Jackson Atlanta International Airport.
What innovations are expected in the future of air travel?
Future innovations may include automated check-in processes and more personalized airport experiences for travelers.
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