Transforming Business with Huawei's Intelligent Services at Huawei Connect

Huawei Connect 2024: Revolutionizing Digital Services

During HUAWEI CONNECT 2024 held in a vibrant city, Huawei introduced its latest innovations aimed at supporting businesses in their digital transformation journeys. The ICT Service Forum was a pivotal event where Huawei presented its extensive range of services designed to empower enterprises. These innovations illustrate Huawei's commitment to integrating artificial intelligence into service delivery to achieve effective business outcomes.

Global Reach and Service Excellence

Yaobing Wang, the Director of the Network Technology Department at Huawei Global Technical Service, detailed the company's extensive global service framework. With 21 service centers strategically located around the globe, 1,100 local spare parts centers, and a dedicated team of 20,000 service delivery engineers, Huawei ensures prompt support and service in various regions. Notably, the company has successfully maintained over 1,800 ICT networks worldwide and continues to invest heavily in research and development, dedicating over €500 million annually to enhance service offerings and hold a remarkable collection of 3,073 service-related patents.

Embracing Digital Transformation

As the demand for digital transformation escalates, particularly in European markets, Huawei is well-equipped to address these challenges. Hank Stokbroekx, a senior expert from Huawei Service, emphasized the need for businesses to adapt or risk obsolescence. He stated that while the transformation process may seem daunting, Huawei's expertise can help ensure a successful transition that yields sustainable benefits. Through its Intelligent Services framework, Huawei has developed a comprehensive suite of lifecycle services that are built on years of industry knowledge and a robust network of partners.

Lifecycle Services for Sustainable Growth

Huawei offers a diverse array of lifecycle services aimed at supporting organizations through every stage of their digital evolution. Key offerings include:

• Intelligent Connectivity and IT Integration: These initiatives provide clients with the confidence that their current ICT setup can transition seamlessly to a modern infrastructure, enabling digital advancements that promise long-term rewards.
• SmartNOS for Efficient Updates: Businesses often face the need for technology upgrades. Huawei's SmartNOS product helps ensure that modifications are validated accurately, significantly reducing potential disruptions.
• Effective Customer Support: In instances where challenges arise, Huawei's Customer Support Service is ready to assist—either directly or through certified partners, ensuring rapid issue resolution.
• Intelligent Operation & Maintenance: For companies requiring substantial assistance with daily IT and network management, Huawei offers dedicated services tailored to enhance operational efficiency.
• AICC and Comprehensive Learning: Included in Huawei's lifecycle services, the AI-driven Contact Center (AICC) and Huawei Learning tools further bolster customer support capabilities.

Success Cases Highlighted

The session also showcased several real-world success stories. One notable case involved an educational institution implementing Huawei's Wi-Fi 7 Access Points to create engaging e-classrooms. Another example featured a Swiss cloud provider adopting Huawei's Datacenter Virtualization Solution DCS due to its exceptional technology and reliable support services.

The O3 Platform: Partner Empowerment

A significant highlight was the introduction of the O3 platform (Online, Open, and Orchestration), a knowledge-sharing initiative designed to empower both partners and customers. Representatives from a partner organization shared valuable insights into their collaboration with Huawei during the platform's development, illustrating how user suggestions shaped its features. This platform serves as a centralized hub for sharing experiences, accessing resources, and managing service requests, thereby enhancing partner capabilities and boosting customer satisfaction.

Conclusion and Future Directions

Wrapping up the ICT Service Session, Huawei officially launched the O3 Partner Service Enablement Platform and recognized five outstanding O3 users with awards. These initiatives demonstrate Huawei's relentless pursuit of innovation and excellence in service provision, contributing to a connected and intelligent world.

About Huawei

Established in 1987, Huawei has emerged as a leader in providing top-notch information and communications technology (ICT) infrastructure and smart devices. With a workforce exceeding 207,000 across over 170 countries, Huawei serves billions globally. The company's mission is to enhance connectivity for every individual, home, and organization, paving the path toward a smarter and more inclusive digital landscape. By focusing on interoperable solutions and personalized experiences, Huawei continuously strives to redefine how people interact with technology in daily life.

Frequently Asked Questions

What was showcased at Huawei Connect 2024?

Huawei presented its Intelligent Services aimed at supporting digital transformation for businesses through AI-driven service delivery and extensive support mechanisms.

How many service centers does Huawei operate globally?

Huawei operates 21 service centers and maintains a robust network of spare parts centers and support engineers for effective service delivery worldwide.

What is the O3 platform?

The O3 platform is an Online, Open, and Orchestrated knowledge-sharing platform designed to empower partners and enhance customer service delivery.

What types of lifecycle services does Huawei offer?

Huawei provides a wide range of lifecycle services, including integration services, customer support, and intelligent operation and maintenance assistance.

How does Huawei support companies in their digital transformation?

Huawei supports enterprises by offering extensive expertise, tools, and a comprehensive partner ecosystem to aid in the smooth transition towards digitalization.

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