Tennessee American Water Adjusts Rates for Enhanced Service

Tennessee American Water Adjusts Rates to Support Service Improvements

Tennessee American Water recently received approval for new water rates from the Tennessee Public Utility Commission (TPUC). This decision reflects the company's ongoing commitment to deliver essential services effectively while adapting to the evolving needs of the community.

Understanding the Approved Rate Changes

The approved adjustments mean that customers in Chattanooga, particularly residential users who utilize around 3,800 gallons of water monthly, will notice a minor increase in their monthly bills. This change translates to less than $0.25 more per month for these customers. However, it's essential to note that the impact of this rate change may differ based on specific operating districts within Tennessee American Water's jurisdiction.

Commitment to Community and Water Quality

Grant Evitts, president of Tennessee American Water, emphasized that the company aims to maintain high safety and reliability standards within its water systems. Evitts stated, "By making prudent, ongoing necessary investments to maintain and upgrade our water system, Tennessee American Water is committed to the safety and reliability of our water systems in the communities where we live and serve. Our long-term investment approach allows us to continue delivering high-quality water service to our customers." This commitment reflects a broader vision of providing safe, clean water and ensuring consistent service delivery.

Customer Assistance Programs

In line with its dedication to customer satisfaction, Tennessee American Water offers various assistance programs. Their Project Water Help initiative is designed to aid customers facing financial challenges. Individuals in need of support can reach out through United Way at 2-1-1. More details regarding this program, along with information about payment plans and budget billing, can be found on the company's official website.

Communication About New Rates

Customers will be kept informed regarding the new rate structure through notifications on their water bills. Comparative details and related information about these rate adjustments will also be available on the Tennessee American Water website.

About American Water

American Water is recognized as the largest regulated water and wastewater utility company in the country, with roots tracing back to 1886. With its motto, We Keep Life Flowing®, the company serves over 14 million people across 14 states and 18 military installations, providing them with safe, reliable, and affordable drinking water and wastewater services. American Water’s skilled workforce of 6,700 professionals plays a vital role in ensuring the efficient delivery of services, benefiting its customers and stakeholders alike.

American Water's Presence in Tennessee

The Tennessee American Water division, a subsidiary of American Water, stands as the largest regulated water utility in the state. The company is tasked with providing high-quality and reliable water services to approximately 420,000 residents across Tennessee and parts of Georgia. This positions Tennessee American Water as a critical player in ensuring that residents have access to safe and dependable water service.

Engagement with the Community

Beyond utility services, Tennessee American Water fosters community engagement through various channels, including social media platforms. This approach allows them to maintain open lines of communication with their customers, enhancing transparency and responsiveness.

Frequently Asked Questions

What prompted the rate adjustments by Tennessee American Water?

The rate adjustments were approved to facilitate necessary investments in maintaining the reliability and safety of the water systems.

How will this affect my monthly water bill?

For most residential customers using around 3,800 gallons monthly, the increase will be less than $0.25.

What assistance is available for customers needing help with payments?

Tennessee American Water offers the Project Water Help program, as well as payment plans and budget billing options to assist customers in need.

Where can I find more information about the new rates?

Customers will receive details on their water bills, and more information will be accessible on the Tennessee American Water website.

What is the history of American Water?

Founded in 1886, American Water has grown to be the largest regulated water and wastewater utility company in the U.S., serving millions across various states.

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