Tenant Inc. Unveils Featherlink Connector for Call Centers
Tenant Inc. Introduces Featherlink Connector
Tenant Inc., a leader in providing comprehensive technology solutions for the self-storage industry, has announced an exciting new tool known as the Featherlink Connector. This powerful integration is specifically designed for self-storage operators who utilize call centers or require advanced telephony capabilities. The Featherlink Connector allows seamless connectivity between popular VOIP software like RingCentral, Nextiva, and GoTo with Tenant Inc.'s own Hummingbird Property Management Software.
The Need for Enhanced Communication
For larger self-storage operators, leveraging an advanced call center system is pivotal in delivering a stellar customer service experience while simultaneously reducing operational costs. These businesses greatly depend on sophisticated toolsets that facilitate advanced call routing, AI-driven analytics, and the versatility for agents to manage calls from various devices, be it hard phones, soft phones, or mobile devices. However, past discrepancies often arose as these advanced calling systems were disconnected from their property management solutions, causing unnecessary operational friction and an inconsistent experience for staff and tenants alike.
Creating a Unified Environment
The Featherlink Connector addresses this issue by fostering a unified communication environment. As Justin Paquin, Sr. Director of Product at Tenant Inc., explains, "Sophisticated operators require sophisticated tools. With the growth of their portfolios, having a dedicated call center becomes essential. Its effectiveness hinges on seamless communication with management software." This statement underlines the Connector’s goal: to empower customers to efficiently scale their operations, minimize manual workloads for staff, and guarantee a modern experience for every caller.
Key Features of the Featherlink Connector
The Featherlink Connector integrates three major features to enhance call center operations:
1. Screen-Pop on Call Answer
Upon answering a call, Featherlink instantly opens a new Hummingbird tab to display the relevant tenant or lead profile. This immediate access removes the need for manual searches, allowing agents to personalize interactions and significantly boost efficiency.
2. Unattended Credit Card Payments
With the Featherlink Connector, operators can offer a dedicated phone number through their auto-attendant menu. This feature enables tenants to make secure, automated payments any time of the day or night, freeing up agents for other tasks.
3. Gate Code by Text
Another convenient function allows tenants to call an exclusive number to have their gate code sent directly to their phone via text message. This instant self-service option caters to common inquiries, further decreasing call volumes and enhancing customer satisfaction.
Empowering Self-Storage Operators
By incorporating these vital functionalities, the Featherlink Connector allows self-storage organizations to fully harness the capabilities of their call center software within the Tenant Inc. ecosystem. This integration not only improves operational efficiency but also significantly enhances the customer experience.
About Tenant Inc.
Tenant Inc. is a pioneering technology firm providing cloud-based, all-in-one SaaS solutions tailored specifically for the self-storage sector. Their extensive offerings include management software for storage facilities, marketing tools, payment processing, data analytics, and much more. By delivering a holistic platform, Tenant Inc. equips self-storage operators with the essential resources to efficiently manage their operations, from point of sale to online rentals.
Frequently Asked Questions
What is the Featherlink Connector?
The Featherlink Connector is an integration tool that connects advanced call center systems with Tenant Inc.'s Hummingbird Property Management Software.
How does the Connector benefit self-storage operators?
It streamlines operations by uniting telephony systems with property management, enhancing efficiency and customer interactions.
What key features does the Featherlink Connector offer?
Key features include screen-pop on call answer, unattended credit card payments, and instant gate code delivery via text.
Who can use the Featherlink Connector?
It is designed specifically for self-storage operators who rely on call centers or have advanced telephony requirements.
What other solutions does Tenant Inc. provide?
Tenant Inc. offers various services such as marketing, data analytics, and management solutions across the self-storage industry.
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