TeleVox Showcases Innovative AI Solutions at HIMSS 2025
TeleVox Demonstrates Cutting-Edge AI Technology
At HIMSS 2025, held in Las Vegas, TeleVox will exhibit its innovative SMART Agent, an advanced AI-powered tool designed to enhance patient experiences. This event, one of the largest health technology conferences, showcases how TeleVox is leading the way in patient relationship management (PRM).
Transforming Patient Engagement with SMART Agent
SMART Agent acts as a virtual assistant for patients, facilitating communication through various channels like phone, text, and chat. By utilizing a dynamic knowledge base, this intelligent solution addresses patient inquiries efficiently, allowing healthcare providers to focus on delivering quality care.
Key Features of SMART Agent
The SMART Agent streamlines operations by automating routine tasks, which significantly reduces the workload on healthcare staff. This innovation is essential for organizations striving to improve efficiency while maintaining high patient satisfaction levels.
Collaboration Between TeleVox and Mosaicx
TeleVox teams up with Mosaicx, both brands under West Technology Group, to offer a diverse range of solutions. Their combined expertise enhances the functionalities of SMART Agent, integrating AI-driven voice technology with SMS and chat capabilities, thus providing a comprehensive platform for patient interaction.
Enhancing Market Positioning and Future Growth
This collaboration not only improves the product suite but also positions both companies strongly within the competitive healthcare technology landscape. By leveraging their combined strengths, they are poised for significant market expansion in the coming years.
Presentation at HIMSS 2025
TeleVox will be present at booth 4618 and C3718-04, where attendees can engage with their team and learn about cutting-edge technologies in healthcare. They will also present a session titled "Revolutionizing Contact Center Efficiencies and Patient Experiences with AI-Powered Technology," highlighting how SMART Agent transforms patient engagement.
Commitment to Patient Care and Community
During HIMSS, TeleVox is committed to not only showcasing technology but also giving back to the community. By co-sponsoring the HIMSS25 Blood Drive, they’ll offer attendees a chance to donate blood, check their blood type, and gain health insights, reinforcing a holistic approach to healthcare.
About TeleVox
TeleVox stands out as an industry leader in omnichannel digital patient relationship management solutions, employed by over 7,000 healthcare organizations. Their innovative platform integrates seamlessly with electronic health records (EHR) to foster effective, two-way communication with patients, ensuring they are informed and engaged throughout their healthcare journey.
For more than 30 years, TeleVox has prioritized care continuity and reduced operational strain on healthcare staff while driving revenue growth. Their offerings are multifaceted, utilizing various communication methods, including texts, virtual assistants, interactive voice response (IVR), and more.
Contact Information
For more information, reach out to:
Hilary Cooper
Head of Marketing, TeleVox/Mosaicx
Email: hilary.cooper@televox.com
Owen Serey
Management Supervisor – PR, Mower
Email: oserey@mower.com
Frequently Asked Questions
What is TeleVox's SMART Agent?
SMART Agent is an AI-powered virtual assistant designed to enhance patient communication and streamline healthcare operations through various digital channels.
How does the SMART Agent improve patient experiences?
The SMART Agent automates responses to patient inquiries, allowing for quick and effective communication while reducing the burden on healthcare staff.
Where can I find TeleVox at HIMSS 2025?
TeleVox will be exhibiting at booths 4618 and C3718-04, showcasing innovative healthcare solutions.
What additional activities will TeleVox participate in during HIMSS?
TeleVox will co-sponsor the HIMSS25 Blood Drive to support community health initiatives.
How can I learn more about TeleVox's services?
To learn more, visit their website at www.televox.com or reach out directly via the provided contact emails.
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