Teleperformance Secures 11th Year of Social Responsibility Acclaim

Teleperformance Achieves Remarkable Certification Milestone

Global digital business service powerhouse Teleperformance has proudly announced its achievement of enterprise-wide Social Responsibility Standard (SRS) certification from Verego, marking the 11th consecutive year of receiving this prestigious recognition. This certification underscores Teleperformance's commitment to maintaining exemplary corporate social responsibility (CSR) practices across various sectors, including leadership, ethics, community involvement, and environmental stewardship.

A Testament to Corporate Commitment

This year, Teleperformance has emerged as a top contender among the leaders in its industry, showcasing unmatched scores in critical domains such as people practices, ethical frameworks, and proactive community engagement initiatives. Fran McNulty, the Lead Certification Assessor at Verego, emphasized the scale of TP's contribution to corporate responsibility during this comprehensive review.

Exceptional Performance in Required Categories

According to McNulty, Teleperformance's relentless dedication to corporate social responsibility is significantly highlighted through its Responsible Sourcing program. This initiative not only monitors the CSR performance of suppliers but also implements a structured approach to managing human rights risks effectively.

Assessment and Recognition Process

The certification process involved a thorough assessment report that Teleperformance submitted to Verego, detailing its globally diverse operations. The assessment also encompassed more than 100 corporate materials concerning TP's CSR activities, designed and aligned with various international standards, including the Global Reporting Initiative and the UN Global Compact.

The Role of Verego

Verego acts as a partner to Goodbody Clearstream, offering unique insights and expertise in ESG consultancy, thereby affirming the high standards TP has maintained over multiple years. This endorsement from Verego sets Teleperformance apart as an industry leader committed to sustainable business practices.

About Teleperformance

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP) stands at the forefront of global digital business services, consistently merging cutting-edge technology with empathetic human engagement. This dual approach allows TP to enhance customer experiences, transforming the way world-renowned brands interact with their customers.

With an extensive array of services powered by artificial intelligence, the company covers everything from customer care in the front office to operational consulting and integral digital transformation solutions in the back office. Its specialized offerings also include collections, interpreting, and recruitment process outsourcing, making Teleperformance a multi-faceted service provider.

Financial Highlights and Market Position

In the most recent fiscal year, Teleperformance reported a remarkable consolidated revenue figure of €8,345 million (approximately US$9 billion) and a net profit of €602 million. These impressive figures not only reflect the company’s financial health but also its strategic growth trajectory.

Teleperformance shares are actively traded on the Euronext Paris market, specifically in Compartment A, with eligibility for the deferred settlement service. The company is also a constituent of several prestigious indices, including the CAC 40, STOXX 600, and S&P Europe 350, among others. Notably, in the realm of corporate social responsibility, Teleperformance proudly holds a place in the CAC 40 ESG index since 2022 and has been featured in various sustainability indices for several past years, demonstrating its dedication to ESG principles.

Continuing the Journey of Corporate Responsibility

As Teleperformance continues to elevate its commitment towards CSR, the company remains focused on implementing robust policies and practices that benefit both its operations and the broader community. This ongoing dedication not only strengthens their market position but also enhances stakeholder trust and engagement.

Frequently Asked Questions

What does the SRS certification signify for Teleperformance?

The SRS certification reflects Teleperformance's commitment to corporate social responsibility across key domains such as ethics and community engagement.

How long has Teleperformance held this certification?

Teleperformance has achieved the SRS certification for 11 consecutive years, showcasing its long-term commitment to CSR.

Who assesses the certification for Teleperformance?

The assessment and certification are conducted by Verego, a recognized entity in the evaluation of corporate social responsibility standards.

What are some areas of excellence for Teleperformance?

Teleperformance excels in leadership, ethical guidelines, community engagement, and environmental stewardship practices.

What is the financial performance of Teleperformance?

In the latest financial year, Teleperformance reported substantial revenue of €8,345 million and a net profit of €602 million, indicating robust financial health.

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