TCN's Operator Recognized as 2025 Product of the Year Award Winner

TCN's Operator Achievement in the Contact Center Industry

TCN, a leading provider of cloud-based contact center solutions, proudly announced a significant recognition in the industry—its product, Operator, has been awarded the prestigious 2025 CUSTOMER Product of the Year Award. This accolade is presented by TMC, a renowned global media organization focused on technology and innovation.

What is TCN's Operator?

Operator is not just a contact center solution; it’s a comprehensive, cloud-based platform designed to improve both agent efficiency and customer satisfaction. It incorporates cutting-edge tools like workforce optimization and management, in-depth reporting and analytics, and an advanced data compliance suite, coupled with automated systems that streamline contact center operations.

Recognition by TMC

Darrin Bird, the chief operating officer of TCN, expressed deep gratitude for the recognition. "We are honored to receive the 2025 Product of the Year Award for Operator," he stated. "This marks our eighth consecutive year winning this award, reflecting our ongoing commitment to delivering innovative solutions to our clients. We are excited about future advancements that will further enhance our services and technologies.”

Significance of the Award

The CUSTOMER Product of the Year Award serves as a benchmark for excellence, celebrating providers that are pioneering advancements in the contact center industry. The award honors those solutions that empower clientele to meet and exceed expectations actively. TCN’s Operator clearly stands out in this competitive landscape, delivering substantial enhancements that touch both agents and the end customers.

Industry Leadership

Rich Tehrani, CEO of TMC, acknowledged the significance of TCN’s achievements: “On behalf of TMC and CUSTOMER magazine, I’m thrilled to recognize TCN with a 2025 Product of the Year Award. Operator has established itself among the finest solutions in the industry. I am eager to witness TCN's continued innovation and leadership moving into the future.”

About TCN

TCN is recognized globally for its excellence in cloud-based contact center solutions tailored for various sectors including accounts receivable management, healthcare providers, and business process outsourcing firms. Their offerings encompass a comprehensive suite of omnichannel solutions, automated systems, predictive dialers, interactive voice response (IVR) options, compliance solutions, and real-time analytics to enhance operational efficiency and boost customer satisfaction.

Advancing Technology

TCN is committed to providing its customers access to the latest version of the TCN Operator platform. The platform is designed to provide seamless scalability, ensuring that clients can adapt quickly to changing business needs. With a focus on excellence and customer-centric service, TCN is well-positioned to redefine the contact center landscape for years to come.

Frequently Asked Questions

What is the significance of the 2025 CUSTOMER Product of the Year Award?

This award honors outstanding solutions in the contact center industry that enhance client capabilities and customer satisfaction.

What features does TCN's Operator offer?

Operator includes workforce optimization, reporting tools, data compliance suite, and automation to improve contact center operations.

How long has TCN been receiving this award?

TCN has won the CUSTOMER Product of the Year Award for eight consecutive years, showcasing its commitment to innovation.

Who is Rich Tehrani?

Rich Tehrani is the CEO of TMC, a prominent media company that recognizes excellence in technology and communications.

What sectors does TCN serve?

TCN serves various sectors, including accounts receivable management, healthcare, enterprises, and business process outsourcing.

About The Author

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