Sinch Partners with OneReach.ai to Transform Customer Engagement
Sinch and OneReach.ai Forge a New Path in AI Integration
Bringing Customer Communication and Agentic AI to Businesses Globally
In a bold move set to reshape the landscape of customer engagement, Sinch has announced a strategic partnership with OneReach.ai. This collaboration promises to empower businesses worldwide by fusing Sinch’s robust Customer Communications Cloud with OneReach.ai’s remarkable platform for Conversational AI.
Enhancing Communication Through Innovative AI Solutions
As enterprises increasingly turn toward AI solutions to enhance personalized customer interactions, this partnership stands out. Sinch, renowned for its enterprise-grade messaging, voice, and email services, joins forces with OneReach.ai's Generative Studio X (GSX). This powerful platform enables organizations to build, deploy, and manage AI-native applications, setting a new benchmark for integrating agentic AI into customer communications.
The Power of GSX
GSX is designed to help businesses create and manage AI agents that can conduct complex, omni-channel interactions. These interactions leverage real-time data and streamline operations across various systems while continuously improving performance. With over 1,000 pre-built components, GSX accelerates the deployment process, enabling organizations to automate workflows, cut costs, and enhance satisfaction for both customers and employees.
Expert Voices on the Partnership
“At Sinch, we are dedicated to providing businesses with the tools they need to create relevant and timely communications,” stated Robert Gerstmann, Chief Evangelist and Co-Founder of Sinch. “Collaborating with OneReach.ai allows us to enhance this mission by combining our global communications infrastructure with their exceptional AI agent orchestration strengths.”
This strategic alliance is significant as it allows enterprises to smoothly integrate communication into their existing processes. By utilizing OneReach.ai's extensive library of pre-built integrations—spanning CRM, ERP, and IT Service Management systems—businesses can ensure that AI agents operate with full context and precision.
Robb Wilson's Insights
Robb Wilson, CEO of OneReach.ai, expressed excitement about incorporating Sinch into their partnership strategy. “Sinch’s status as a leader in CPaaS and RCS complements our vision. Together with GSX, we can fundamentally reshape how enterprises enhance customer and employee experiences by marrying intelligent automation with effective communication,” he remarked.
Sinch’s Vision for Smarter AI
Sinch's philosophy centers around intentional intelligence, focusing on using the right tools and collaborations to deliver secure and smart conversational experiences. With a reputation across various industries such as finance, healthcare, and telecommunications, Sinch is committed to advancing agentic AI through unparalleled architecture and global reach.
By collaborating with innovative partners like OneReach.ai, Sinch aims to help businesses establish connections with customers at every stage of their journey.
Frequently Asked Questions
What is the goal of the partnership between Sinch and OneReach.ai?
The partnership aims to enhance customer engagement by integrating Sinch's communications infrastructure with OneReach.ai's AI-driven capabilities.
How does GSX improve customer interactions?
GSX enables organizations to rapidly develop AI agents that handle complex customer interactions across multiple channels, utilizing real-time data for improved outcomes.
Who are the key figures involved in this partnership?
Robert Gerstmann, Chief Evangelist at Sinch, and Robb Wilson, CEO of OneReach.ai, are pivotal in driving this collaboration forward.
What are the main benefits of using Sinch and OneReach.ai's solutions?
Organizations can expect improved workflow automation, cost reduction, and increased satisfaction for both customers and employees through this partnership's offerings.
Where can I find more information about Sinch?
For further details, visit Sinch's official website to learn more about their solutions and offerings.
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