Rocketlane Partners with Sprinklr to Enhance Service Delivery
Rocketlane and Sprinklr: A Strategic Partnership
Rocketlane, a leading platform for professional services automation, has made a significant stride by bringing Sprinklr into its customer ecosystem. This partnership aims to enhance operational efficiencies and customer experiences, with Sprinklr recognized for its unified customer experience management (CXM) capabilities tailored for modern enterprises.
A Match for Growth
The collaboration began following a thorough evaluation process led by Sprinklr's services leadership. Tony Lee, Senior Director of Global Services Operations at Sprinklr, expressed, "We were looking for a robust enterprise-grade professional services automation (PSA) tool, and Rocketlane stood out due to its depth and maturity. The unique customer portal offered by Rocketlane is set to enhance our service delivery and improve customer satisfaction. We are excited to team up with them."
Strengthening Position in the Market
This partnership signifies a boost to Rocketlane's position in the market as the platform of choice for pioneering CX and AI companies looking to transform their post-sales journeys. Leading AI innovators, including Uniphore, Observe.ai, and Moveworks, are also leveraging Rocketlane to elevate their service delivery and customer experiences, demonstrating the platform's effectiveness across various industries.
Addressing Complex Challenges
Srikrishnan Ganesan, CEO and Co-founder of Rocketlane, shared insights into the complexities of deploying AI at an enterprise level. He stated, "Implementing AI introduces unique challenges around customer accountability, collaboration, and enhancement testing. Rocketlane has emerged as the preferred platform for AI-focused businesses by providing a comprehensive solution designed to meet these distinct needs and expedite successful project delivery."
Transforming Project Delivery Frameworks
Rocketlane is revolutionizing how services teams function in an era defined by rapid change, scalability, and artificial intelligence. With its enterprise-ready capabilities encompassing project delivery, resource planning, time tracking, and collaboration—all integrated into a single tool—Rocketlane simplifies operations and optimizes team performance.
About Rocketlane
Rocketlane is a specialized PSA and client onboarding platform aimed at helping businesses achieve predictable project outcomes, accelerate value delivery, and enhance team productivity. The platform redefines service delivery by moving away from outdated PSA systems and generic project management tools, offering a modern, all-encompassing, client-centric interface. Through its unified workspace, Rocketlane improves communication, collaboration, and project visibility for both teams and their clients. Additionally, it provides valuable insights regarding trends and benchmarks across various projects, empowering teams to refine their playbooks and processes effectively.
To learn more about Rocketlane, check out their official website.
Frequently Asked Questions
What is the purpose of the partnership between Rocketlane and Sprinklr?
The partnership aims to enhance operational efficiencies and improve customer experiences through effective service delivery solutions.
Who is Tony Lee, and what role does he play in Sprinklr?
Tony Lee is the Senior Director of Global Services Operations at Sprinklr and played a significant role in selecting Rocketlane as their PSA tool.
What unique features does Rocketlane offer?
Rocketlane offers a unique customer portal, project delivery, resource planning, and collaboration features that integrate all these capabilities into one tool.
What challenges does deploying AI present at the enterprise level?
Deploying AI involves complexities like customer accountability, collaboration, and efficient enhancement testing, which Rocketlane addresses effectively.
How does Rocketlane benefit its users?
Rocketlane helps businesses achieve predictable project outcomes while accelerating time-to-value and enhancing team utilization and project profitability.
About The Author
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