Robert Payne Steps Up as New Chief Technology Officer at PACU
Robert Payne Steps Up as New Chief Technology Officer at PACU
Piedmont Advantage Credit Union (PACU) is thrilled to unveil the significant promotion of Robert Payne to Chief Technology Officer (CTO). This announcement highlights an extensive career that has spanned over three decades within the technology sector.
Previously serving as the Senior Vice President of Information Technology for more than ten years, Payne has been at the forefront of guiding PACU's initiatives in technology. His clear vision of technology's role in simplifying financial services reinforces PACU's commitment to both its members and employees.
Strategic Vision for the Future
In reflecting on his promotion and expanding role, Payne expressed, "Technology should feel effortless for the people who rely on it, our members and employees." This statement serves as a guiding principle for his approach, which emphasizes the importance of strategic technology decisions that provide measurable value.
Educational and Professional Background
Payne brings a strong educational background to his position, holding a Bachelor of Science degree in Computer Security, known today as Cybersecurity, from Eastern Kentucky University. He is also certified in ISO/IEC 20000, an international standard that ensures effective IT service management. His blend of technical knowledge and leadership experience positions him well to advance PACU's technological initiatives.
Key Priorities as CTO
As the new CTO, Payne is focused on aligning the technological infrastructure at PACU with its long-term goals. Here are his main priorities:
- Enhancing cybersecurity measures, acknowledging that trust underpins all member relationships.
- Improving digital experiences, ensuring members can access banking services seamlessly at any time and from anywhere.
- Investing in automation and AI technologies to elevate operational efficiency, thus allowing staff to devote more time to members’ financial well-being.
- Guaranteeing resilience and scalability within PACU's technology framework to accommodate ongoing growth.
Support from Leadership
The PACU President & CEO, Dion Williams, commended Payne's vision for technology, remarking on His capability to integrate innovation while preserving the essential human connections inherent in credit union operations. Williams noted that Payne's past leadership has been crucial in crafting technology strategies centered on members' needs and that his continued guidance will help pivot PACU toward a future that is more secure and employee-focused.
A Focus on Member Relationships
While Payne prioritizes artificial intelligence and automation, he firmly believes in the importance of technology as a supportive tool rather than a replacement. "No technology can replicate the relationships, trust, and sense of belonging that define who we are," he stated, reinforcing the idea that human connection is critical in PACU's mission.
About Piedmont Advantage Credit Union
Piedmont Advantage Credit Union, established in 1949, aims to meet the financial needs of employees in aviation and beyond. With its headquarters based in Winston-Salem, N.C., PACU serves member-owners from several counties in the region. This cooperative financial institution prides itself on fostering a not-for-profit model that supports both the community and its members.
Frequently Asked Questions
Who is Robert Payne?
Robert Payne has been promoted to Chief Technology Officer at Piedmont Advantage Credit Union, bringing over 30 years of technology experience.
What are Payne's goals as CTO?
Payne aims to enhance cybersecurity, improve digital experiences, invest in AI, and ensure PACU's technology systems are scalable.
Where did Robert Payne earn his degree?
He holds a Bachelor of Science in Computer Security from Eastern Kentucky University.
What is Piedmont Advantage Credit Union?
PACU is a not-for-profit, cooperative financial institution serving member-owners in selected counties.
How long has Robert Payne been with PACU?
Payne has been with PACU for over a decade, previously serving as Senior Vice President of Information Technology.
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