Quadient Achieves Leadership Position in Customer Communication Management
Quadient Leading the Charge in Customer Communication Management
Quadient (Euronext Paris: QDT), a global automation platform dedicated to fostering secure and sustainable business connections, has recently earned the esteemed title of Leader in the SPARK Matrix™: Customer Communication Management (CCM) report. This is a noteworthy achievement for Quadient, marking its fifth consecutive year at the forefront of customer communication solutions.
Innovative AI-Driven Solutions
This year, the SPARK Matrix focused on how CCM providers are leveraging the power of artificial intelligence (AI) to make customer interactions more relevant, timely, and seamless. Quadient’s advancements in AI encompass innovative features such as sentiment analysis, multi-language translation, and personally identifiable information (PII) detection. These enhancements have led to remarkable improvements in employee productivity and performance by automating intricate data processing tasks. The company’s AI capabilities serve as a robust solution for organizations aiming to elevate their customer service efforts.
Enhancing Customer Experience
A significant highlight of Quadient’s recognition stems from its ability to support high-volume, compliant communications while providing real-time customer journey orchestration. As Saurabh Raj, senior analyst at QKS Group, noted, Quadient's platform balances resilience, flexibility, and innovation. This allows organizations to meet their complex communication strategies effectively.
AI Strategy and Solutions
Furthermore, Quadient is praised for an exceptional AI strategy that allows users of the Quadient Inspire solution to harness their trusted AI services. This assures data security while promoting consistent AI adoption throughout their operations. Organizations can utilize existing AI investments to align insights with their specific needs and regulatory requirements.
Recognition Beyond CCM
Quadient’s intelligent automation platform has been acknowledged not just in CCM but across various sectors, including customer journey mapping and both accounts payable and receivable automation. This widespread recognition showcases Quadient’s versatility and commitment to helping organizations navigate their digital transformation journeys more effectively.
Commitment to Advancements
Chris Hartigan, chief solution officer for Digital at Quadient, expressed pride in being recognized for the fifth time on the SPARK Matrix. He emphasized that this recognition is a testament to Quadient’s steadfast commitment to driving innovations in AI-powered automation. By enabling organizations to create highly personalized and efficient interactions with their customers, Quadient plays a crucial role in enhancing customer satisfaction and loyalty.
These innovative capabilities not only foster lasting relationships but also assist in mitigating risks associated with regulatory non-compliance. As businesses strategize the future of customer communications, Quadient provides indispensable tools for success.
Contact Information for Inquiries
If you have questions or require additional information about Quadient, please feel free to reach out to the following representatives:
Sandy Armstrong
VP of Media & Communications
Phone: +1-630-699-8979
Email: sarmstrong@sterlingkilgore.com
Joe Scolaro
Global Press Relations Manager
Phone: +1 203-301-3673
Email: j.scolaro@quadient.com
Frequently Asked Questions
What recognition did Quadient achieve recently?
Quadient was named a Leader in the SPARK Matrix™: Customer Communication Management report for its innovative AI capabilities.
How does Quadient improve customer interactions?
Through advanced AI features like sentiment analysis and multi-language translation, Quadient enhances the relevance and efficiency of customer interactions.
What is the significance of Quadient Inspire?
Quadient Inspire allows organizations to utilize trusted AI services, ensuring data security and aligning insights with their specific industry needs.
In what other areas has Quadient been recognized?
Beyond CCM, Quadient has been recognized in areas like customer journey mapping and accounts payable and receivable automation.
How can I contact Quadient for more information?
You can contact representatives Sandy Armstrong or Joe Scolaro using the provided phone numbers and email addresses for any inquiries.
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