Automation is powerful, but empathy must remain central. After reading https://techfundingnews.com/the-rise-of-ai-op...landscape/ , I was reminded that AI can enhance engagement only if designed with human values in mind. From my perspective, the best approach is a hybrid model: AI handles volume and simple inquiries, while humans manage sensitive or nuanced cases. I personally recommend training AI with brand-aligned tone, continuously monitoring interactions, and iterating based on results. In my experience, this approach strengthens trust and allows automation to scale without sacrificing meaningful connection. This article was an eye-opener and provided concrete guidance.