I agree, No time in any companies life should let a CEO not communicate with the share holders and any statements made by the CEO should be a contract with the shareholder..
We have less choice in this situation then with a normal company. The CEO is the owner for a family business. we only have the power to buy or sell. .
I for one will never give up trying to get answers and hope our CEO will see the error in his ways and communicate with us better.