Not sure myself finishsuper what's happening there but if you want to speak with a gregarious and seemingly candid gentleman, I'd recommend calling Jay Hines.

You can get Hines through their main number 855-859-4647 #103

OR 1-877-575-8196 which is Hines' number at his company, The Sanet Group.

When you get hold of Mr. Hines, you may want to share your concerns with him... I think he'll be one to follow through and is in touch with Chavis and Boyd regularly.

All the best to you and all with EEDG!