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Posted On: 08/22/2020 2:35:55 PM
Post# of 32990
In reference to the "concern" of reviews by Salesforce users on the VerbLIVE app, why would we worry about that when we already know that Salesforce loves it? What do the reviews in the AppExchange really mean?
https://www.salesforceben.com/4-biggest-lies-appexchange/ The 4 Biggest Lies On the AppExchange
4. We’re a Top-Reviewed/Most Popular App on the AppExchange
God knows how Salesforce defines the criteria for “Most Popular” status, because if user review volume is any indication, it’s not actual popularity.
How else to explain Gainsight having 90+ reviews yet falling outside the top 20 most popular customer service platforms? Or ClearSlide, with nearly 200 5-star reviews, getting buried in the back pages of the “Most Popular” sales productivity app listing?
Oh, right. These products cost a lot of money, unlike the free and uber-cheap apps that you’ll find ranked highly in the “Most Popular” sections.
The point being: Being a “Most Popular” Salesforce App doesn’t equate to high quality. Just look at the (sometimes very low) user reviews amongst the most popular apps in these listings.
And even having a great review score, for that matter, doesn’t equate to high user experience. Check the reviews themselves and make sure they’re a) recent and b) coming from a wide range of companies and industries.
https://www.salesforceben.com/4-biggest-lies-appexchange/ The 4 Biggest Lies On the AppExchange
4. We’re a Top-Reviewed/Most Popular App on the AppExchange
God knows how Salesforce defines the criteria for “Most Popular” status, because if user review volume is any indication, it’s not actual popularity.
How else to explain Gainsight having 90+ reviews yet falling outside the top 20 most popular customer service platforms? Or ClearSlide, with nearly 200 5-star reviews, getting buried in the back pages of the “Most Popular” sales productivity app listing?
Oh, right. These products cost a lot of money, unlike the free and uber-cheap apps that you’ll find ranked highly in the “Most Popular” sections.
The point being: Being a “Most Popular” Salesforce App doesn’t equate to high quality. Just look at the (sometimes very low) user reviews amongst the most popular apps in these listings.
And even having a great review score, for that matter, doesn’t equate to high user experience. Check the reviews themselves and make sure they’re a) recent and b) coming from a wide range of companies and industries.
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