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Other noteworthy survey findings demonstrate that while the vast majority of hotelier respondents recognize the importance of Wi-Fi service quality, more than 80 percent of guest respondents revealed that they continue to encounter an unsatisfactory experience. Survey feedback also indicates that guests are increasingly concerned over the issue of data security, with more than 90 percent of respondents indicating such a concern . This stands in contrast to the more than 60 percent of hoteliers who felt that security improvements could still be made to their existing networks.

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