Posted On: 05/12/2016 11:01:36 PM
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7 Ways Self-Service Kiosks are Transforming the Economy
When you are a 'hammer', your whole world is a nail.
When you look through the filter that asserts minimum wage hikes are bad, then they are causative and not associated with.....
Did you really think that the companies that could most benefit from the software advancements that provide the benefits described below would just keep the technology on the shelf regardless of their employee pay scales?
When you are a 'hammer', your whole world is a nail.
When you look through the filter that asserts minimum wage hikes are bad, then they are causative and not associated with.....
Did you really think that the companies that could most benefit from the software advancements that provide the benefits described below would just keep the technology on the shelf regardless of their employee pay scales?
Quote:
7 Ways Self-Service Kiosks are Transforming the Economy
Matt Myers
October 21, 2015
Self-service kiosks have been around for decades, but only now with advanced software capabilities and standardized hardware units are U.S. businesses and consumers starting to understand the significant and permanent ways in which these automated machines are transforming the U.S. economy.
Restaurant Service and Servers:
Kiosks that allow for self-service ordering and payment are being slowly phased in but, arguably, have the largest upside of any kiosk application. Restaurants can make do with less staff and lower labor costs. Menus can be reorganized to fit personal tastes and specifications.
Plus, at the end of the meal, patrons can keep custody of their credit cards, eliminating the fear of server theft. It’s unlikely that restaurant kiosks will replace the service industry altogether, particularly in fancier restaurants, but they may still represent the most significant change to the American consumer on this list.
Automated Box Office:
While it’s tough to imagine restaurant servers becoming a defunct job title, the same cannot be said for box office attendants. Soon, movie theaters will move from self-service kiosks that allow for efficient ticket printing to completely automated box offices.
Playhouses, museums, and music venues may lag behind, but this conversion to automated ticketing services may be an inevitable outcome in the years ahead.
Video Rentals:
Self-service kiosks are the fastest growing segment of the video rental industry. These kiosk sales are currently projected to represent 20% of the video rental industry. For households that don’t like the idea or see a need for a monthly video rental subscription, these machines are quickly becoming the preferred option.
They may not put Netflix out of business anytime soon, but they’ve definitely established themselves as a major player in the video rental industry.
Avoiding Logjams:
As businesses continue to offer attractive discounts and promotions, and customers spend more time hunting for these lower prices, in-store foot traffic has become a bigger issue than it has in the past.
Wayfinding kiosks that help customers find the specific deals and items they’re looking for helps mitigate this problem. Indeed, this “shop hopping” trend makes wayfinding kiosks more important than ever.
Time-Savers: Along the same lines, today’s harried, sometimes-struggling customer has less time and less patience to spare. Long checkout lines threaten everything from current sales to repeat business, even customer altercations.
According to research from the NCR Corporation, retailers which use self-checkout options show decreased customer wait times of 40 percent and increased checkout speed of 20 percent.
Creating a Tech-Savvy Consumer:
As self-service kiosks prove themselves to be a reliable, hassle-free way of completing retail sales and other transactions, more and more consumers are becoming comfortable using these devices and other consumer technologies.
According to NetWorld Alliance’s 2009 Self-Service Consumer Survey, 47 percent of consumers “always” or “usually” choose the self-service option when given a choice between full-service provided by a person or a self-service device. Another 42 percent indicated they “sometimes” choose the self-service option.
New Standards of Privacy and Security:
More and more customers are starting to understand that most self-service kiosks aren’t connected to the Internet and, even when they are, most still offer superior privacy and security, compared to employees who have access to credit card numbers and receipts.
In fact, according to the Self-Service Consumer Survey, when asked to choose their top three reasons for choosing a self-service device, 3 percent said because self-service is more secure, 14 percent said because self-service is more private, and 27 percent said it was because they wanted to control the process or experience.
Four Winds Interactive and Self-Service Kiosks
If these venues and marketplace realities speak to your business and you haven’t at least explored the possibility of implementing these kiosks for your company, now is the time.
The digital software at Four Winds Interactive is an industry-leading resource that increases the functionality, reliability, and versatility of essentially any kiosk machine.
Without superior, commercial-grade software, your kiosks will be left to program glitches, sabotage and abuse, and inferior applications. There’s no reason to hesitate to contact Four Winds Interactive and let us show you what our software has to offer and to get a custom price quote for self-service kiosks.
- See more at: http://www.fourwindsinteractive.com/library/k...uVaZy.dpuf
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