D. Foley did not want investors--and bashers--inundating executives at NTEK's partners to such a degree that it could disrupt NTEK's relationship with them. I believe he made this statement shortly before the Paramount deal was announced. I also recall him making a comment that he would no longer be as open as he was about pending deals, because he didn't want investors and bashers to disrupt those deals.

Customer service departments for business-to-consumer companies are designed to handle high call volumes. So I don't believe my call to Roku's customer service department was all that disruptive. If it makes you feel any better, I did not mention UltraFlix or Nanotech in my conversation with the customer service rep. I simply asked, "Which 4K apps are available on the Roku 4?" The customer service rep mentioned UltraFlix, not me. So it's not even like she can complain to her boss that someone from UltraFlix or Nanotech bothered her about 4K apps.

I called Roku's customer service department out of frustration with NTEK's IR company. D. Wong appears to be a nice, well-intentioned guy, but he keeps making rookie mistakes--mostly, prematurely announcing updates and then stringing investors along when they don't come out.