If Baltia's World Class Service is reflective of the way it does it's business.... this company is in for a world of trouble.  Go the extra mile is something we always hear companies say.... But if they cannot practice it in their own operations, how can they expect to do it in their service?  And please do not give me the "Customer service - that's Different" argument...  As for the 10-Q - as my Father-in-Law always said = "if you can be 5 minutes late - you can be five minutes early...Time never does a bad job of managing itself."