Orbit Group Enhances Board with Customer-Focused Directors

Orbit Group Strengthens Its Board with New Appointments

Orbit Group Limited is making a significant move by welcoming two of its customers, Maxwell Doku and Sayo Ogundayo, as non-executive directors to its Group Board. This decision aligns with the company's commitment to place customer experience at the forefront of its operations, ensuring that feedback from those who use their services directly influences their strategic direction.

Bringing Customer Insights to the Forefront

The incorporation of Doku and Ogundayo into the board is a strategic effort to infuse customer insights into decision-making processes. By elevating customer voices among its leadership, Orbit aims to distinguish itself in the competitive landscape of housing associations. Stephen Jack, Chair of Orbit Group, shared his excitement regarding the new appointments, emphasizing their deep understanding of housing and proven expertise in various professional realms.

Maxwell Doku: Financial Expertise

Maxwell Doku offers a strong financial background, amplified by his current role with the Nursing and Midwifery Council. His past positions within finance across multiple roles equip him with the necessary skills that are invaluable to the Orbit Group board. Doku’s experience also includes his previous contributions as a Resident Board Member at Barnet Homes Ltd and his role on the Housing and Contract Monitoring and Scrutiny Committee at the London Borough of Barnet.

Sayo Ogundayo: A Diverse Skill Set

Sayo Ogundayo brings a myriad of skills to the table, with expertise in technology, sales, and client relationship management gained through various roles at prominent organizations such as Amazon Web Services and Atos IT Services. Additionally, Sayo has experience as a school governor and start-up coach, further enriching his capability to contribute to effectively addressing customer needs and perspectives.

Transitioning Leadership

These new appointments coincide with the departure of Stephen Howlett, who has offered his insights as a non-executive director for six impactful years. Phil Andrew, the Chief Executive of Orbit Group, expressed his gratitude for Howlett's invaluable contributions and foresight throughout his tenure.

A Forward-Thinking Strategy

These changes in the board structure come as a part of Orbit's ambitious 2030 Strategy, focusing on enhancing service delivery and customer engagement. The insights provided by Doku and Ogundayo are expected to help steer the board discussions in a direction that is much more responsive to customer expectations and needs.

Conclusion

By integrating voices from its customer base into its leadership, Orbit Group Limited illustrates a progressive step towards prioritizing the customer experience. With these strategic appointments, the company is poised to strengthen its service delivery and foster a more inclusive approach to its operations.

Frequently Asked Questions

What is the main purpose of the new appointments at Orbit Group?

The new appointments aim to incorporate customer insights directly into the company's strategic decision-making, enhancing customer experience.

Who are the newly appointed directors at Orbit Group?

The newly appointed directors are Maxwell Doku and Sayo Ogundayo, both of whom bring valuable experiences related to customer needs and perspectives.

Why is Stephen Howlett stepping down?

Stephen Howlett is stepping down after a successful six-year tenure, during which he contributed significantly to the board.

What is Orbit Group's 2030 Strategy?

Orbit Group's 2030 Strategy focuses on improving customer experience and service delivery, making customer feedback an essential part of their operations.

How do these appointments benefit Orbit's customers?

The appointments are expected to bring direct customer perspectives to the board, enhancing decision-making processes to better serve customers.

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